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September 27, 2005,
Cincinnati, Ohio - Indonesia's premier cellular and wireless network
operator Telkomsel has gone live with the first phase of Siemens' (NYSE:
SI) market-leading, real-time, convergent charging solution, charge@once,
that features Infinys [tm] Rating software from Convergys Corporation
(NYSE: CVG). Telkomsel obtained the advanced solution to deliver the
first-ever, truly convergent pre- and post-paid rating and billing of
individual customer segments regardless of payment options. The solution
currently supports more than 21 million subscribers.
With the initial implementation by Siemens and Convergys now completed,
Telkomsel is using the convergent charging solution to support its
geographically complex business that spans over 13,000 islands. The
solution satisfied Telkomsel's rigorous IT, engineering, and network
requirements. It is now supporting an operation that has more than 54
percent of the mobile market in Indonesia and provides network coverage to
more than 90 percent of the country's population, including corporate and
private customers.
The architecturally advanced solution, featuring Infinys as the embedded
rater on Siemens' Charging, enables Telkomsel to explore the full range of
convergent pre- and post-paid capabilities. These include real-time
checking of credit limits, flexible charge and packages adjustment, as
well as the use of bonus schemes and hybrid offers that help enhance
customer loyalty and average revenue per user across all subscribers and
service types.
"The success of this project reaffirms our decision to partner with
Siemens and Convergys," said Arman Hazairin, Vice President Information
and Technology Telkomsel. "We operate in an increasingly competitive
market, so it is imperative that we can innovate around products and
differentiate our offerings from those of competitors. The charge@once
solution
enables this, supports our drive to become even more customer-focused, and
provides a platform for developing new revenue streams and achieving
long-term growth."
"Completing the first phase of the implementation, supporting the complete
customer base with a comprehensive real-time solution, and providing
maximum charging flexibility at Telkomsel are major milestones for the
Siemens convergent charging system, charge@once, featuring online rating
from Infinys," said Volker Ziegler, President of Applications and
Solutions at Siemens COM. "Together with Convergys, we are demonstrating
the real-world viability of our solution in a market where similar
projects involving other suppliers have not yet been successful. Upon
completion, the OPEX-effective solution will place Telkomsel in a unique
position, enabling it to respond more quickly to changing market
conditions, alter prices, and create discounts or promotions with an ease
and alacrity hitherto unattainable."
"Telkomsel is already seeing the benefits of a solution that effectively
joins the high availability and scalability needed to support a tier-one
operation with the real-time functionality and flexibility required to
drive a customer-focused business," said Dave Dougherty, President and
Chief Operating Officer of Convergys. "This project showcases both the
capabilities of the world's first truly commercially operational online
charging solution and the benefits of the close working relationship
between Convergys and Siemens."
Operators' needs for convergent online charging systems are increasing
alongside the ever-expanding range of new multimedia data services for the
online environment. The ability to handle both pre-paid and post-paid
transactions in real time is critical if customers and providers are to
quickly check usage limits and status of account balances in real time.
This capability, provided by the Siemens and Convergys solution, allows
customers to make informed decisions about their usage and expenditures
while enabling operators to better manage their risk of revenue exposure.
The solution also permits operators to constantly expand the existing
charging structures and map new business and billing models in the
charging system, which were once restricted to the post-paid offline
environment.
About Telkomsel
Telkomsel is the leading operator of cellular telecommunications services
in Indonesia by market share. By the end of June 2005, Telkomsel had more
than 21 million customers, which represented of around 54 percent market
share in the telecommunication industry. Telkomsel provides GSM cellular
services in Indonesia, through its own nationwide dual band 900/1800 MHz
GSM network, and internationally, has 219 roaming operator partners in 135
countries (June 2005). Telkomsel's operations in Indonesia have grown
substantially since the commercial launch of its post-paid services on 26
May 1995. In November 1997, Telkomsel became the first cellular
telecommunications operator in Asia to introduce rechargeable GSM pre-paid
services, a solution with Siemens. Telkomsel has the largest network
coverage of any of the
cellular operators in Indonesia, providing network coverage to over 90% of
Indonesia's population and is the only operator in Indonesia that covers
all of the country's provinces, cities, and regencies ("kabupaten"). The
company currently offers GSM Dual Band (900 & 1800), GPRS, Wi-Fi, and EDGE
Technology and has a successful 3G trial. For more information, see
www.telkomsel.com
About Siemens Communications
Siemens Communications is one of the largest players in the global
telecommunications industry. Siemens is the only provider in the market
hat offers its customers a full-range portfolio, from end-user equipment
to complex network infrastructures for enterprises and carriers as well
as related services. Siemens Communications is the world's innovation
leader in convergent technologies, products and services for wireless,
fixed and enterprise networks. It is the largest Group within Siemens and
operates in more than 160 countries around the world. In fiscal 2004
(year-end September 30), its 60,000-strong workforce posted sales of
approximately 18 billion Euros. For more information, see http://www.siemens.com/communications
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer
care, human resources, and billing services. Convergys combines
specialized knowledge and expertise with solid execution to deliver
outsourced solutions, consulting services, and software support. Clients
in more than 60 countries speaking nearly 30 languages depend on
Convergys to manage the increasing complexity and cost of caring for
customers and employees. Convergys serves the world's leading companies in
many industries including communications, financial services, technology,
and consumer products. Convergys is a member of the S&P 500 and a Fortune
Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has
more than 62,000 employees in 68 customer contact centers, three data
centers, and other facilities in the United States, Canada, Latin America,
Europe, the Middle East, and Asia. For more information visit
www.convergys.com (Infinys is a trademark and Convergys and the Convergys
logo are registered trademarks of Convergys Corporation.).
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