AIS is upgrading to Netcracker 12 in order to deliver the best possible customer experience. Netcracker 12 will future-proof AIS’ systems, supporting its operations in the long term as digital and other complex services become more prevalent.

Advanced Info Service Public Company Limited (AIS) is upgrading to Netcracker 12 to deliver a better digital customer experience and meet myriad internal business objectives. As part of the engagement, AIS has also extended its use of Netcracker’s Professional Services in order to ensure the long-term success of the platform.

AIS is one of Thailand’s leading providers of mobile, fixed broadband and innovative digital services to approximately 41 million subscribers, advancing together with the evolution of the communications market to consistently meet the changing demands of the digital world.