At the launch of Cramer6 OSS Suite, Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and OSS software leader Cramer, today announced they have signed a letter of intent to cooperate to deliver the industry’s most comprehensive operations support systems (OSS) solution to service providers (SPs). The agreement extends existing cooperation between the two companies to create a single OSS platform to support the rapid launch of new, next generation services.

As part of the cooperation, the two companies plan to integrate the Cramer6 OSS Suite with the Amdocs ordering and service management solutions. The combined offering will deliver the crucial automated link between front-office customer management and back-office network and service management, unifying service ordering, provisioning, activation and assurance across all products and lines of business. By linking front- and back-office systems as well as service assurance and fulfillment processes, SPs are able to eliminate product and technology silos. The resulting single automated system fully manages the customer and product lifecycles and helps providers create a superior, intentional customer experience.

“Speed to market is essential in today’s competitive marketplace, and making the ordering and provisioning of next-generation services more automatic and standardized decreases the time to market substantially,” said Eli Gelman, executive vice president of Amdocs Management Limited. “By combining Cramer products with Amdocs’ modular, end-to-end solution, we help service providers gain the system agility and alignment required to rapidly deploy new, innovative products. The result is improved customer loyalty and greater customer spend — in short, stronger, more profitable customer relationships.”

“The success of next generation strategies depends on revenue maximisation,” said Guy Dubois, President and CEO, Cramer. “The relationship between Cramer and Amdocs creates a powerhouse in the market, as we ensure service providers implement the systems needed to maximize profitability.”