Vodafone Netherlands, one of the largest mobile providers in the Netherlands, and Amdocs (NYSE: DOX – News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Vodafone Netherlands has signed a five-year managed services agreement with Amdocs. Amdocs will assume responsibility for Vodafone Netherlands wholesale and retail billing, provisioning and partner settlement operations. This will allow Vodafone Netherlands to increase its focus on addressing customer needs and on service innovation, while achieving operational cost efficiencies.
Amdocs will help Vodafone Netherlands execute its integrated customer management strategy, enabling the service provider become more agile and aligning its systems around the customer. This will help Vodafone Netherlands deliver superior customer service, reap time-to-market and flexibility advantages for launching new, innovative services and improve the customer experience.
“Amdocs has a truly unique combination of global service delivery expertise, product excellence and consulting capabilities,” said Guy Laurence, chief executive officer at Vodafone Netherlands. “Amdocs also has been driving some of the largest and most complex business transformations in the communications industry for nearly a quarter of a century. This current managed services contract allows us to leverage that experience. This contract is also a natural evolution of our successful eight-year relationship with Amdocs and reaffirms the company as one of our most strategic and trusted business partners.”
Effective immediately, Amdocs will provide ongoing operations support, application development and maintenance, and helpdesk and trouble ticketing services, all under a clear structured service level agreement (SLA). Amdocs will also provide consulting and training services to support the rollout. This agreement follows successful implementations of Amdocs Billing, Amdocs Partner Manager and Amdocs Document Designer at Vodafone Netherlands and will call for an even closer business collaboration between the two companies.
“Amdocs helps leading brands like Vodafone free time and capital to focus on new revenue-generating initiatives and compete on the leading edge,” said Michael Matthews, chief marketing officer at Amdocs. “Amdocs’ ability to both modernize and run IT business processes for customers makes us uniquely attractive to service providers looking for more cost-efficient ways to operate, even as their business becomes more complex and their service portfolios grow. We are committed to expanding our managed services footprint in Europe, and look forward to other major wins in the European communications space.”
About Vodafone Netherlands
Vodafone is one of the largest mobile telecommunications companies in the Netherlands and is part of the worldwide Vodafone Group, the world’s leading telecommunications company for mobile telephony with almost 187 million customers on five continents. The Vodafone Group has holdings in the share capital of mobile operators in 27 countries and collaborative arrangements with partner networks in 33 countries.
About Amdocs
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world’s leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience TM, which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of more than $2 billion in fiscal 2005, Amdocs has approximately 15,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.