Astellia, a provider of monitoring solutions for the optimization of mobile network QoS and QoE, recently told OSS News Review about the delivery of its 3G monitoring solution to Zain Jordan, part of the Zain Group and the leading mobile operator in the Middle East.

Zain Jordan is the dominant player in one of the most deregulated telecom markets in the MENA region. Jordan’s telecommunications sector is booming but with four operators competition is intense. Therefore Zain Jordan puts a strong focus on high quality demanding subscribers to gain competitive advantage. With Astellia’s high capacity Neptune probing system, Zain Jordan is able to identify the various applications and services being used by its subscribers and perform thorough QoE analysis and reporting.

Furthermore, Astellia’s VIP Care solution helps Zain Jordan monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue. It delivers actionable intelligence by correlating information including network, handset, voice and data service usage hereby allowing them to anticipate if an individual user is at risk of encountering any specific problem.