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RCN Chooses Netcracker to Optimize B2B and B2C Customer Experience

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Netcracker Technology has announced that digital TV, phone and internet service provider RCN has selected Netcracker’s Revenue Management solution to improve efficiencies at RCN, Grande Communications and Wave Broadband. RCN, Grande and Wave will use Netcracker’s platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience. [Read more…]

Netcracker Expands Partnership with Shaw Communications

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Netcracker Technology, a wholly owned subsidiary of NEC Corporation, has announced the expansion of its existing partnership with Shaw Communications Inc. to support business support systems (BSS) and operations support systems (OSS) and streamline product order and inventory tracking services. [Read more…]

Netcracker Wins 2019 TM Forum Excellence Award for Open API Adoption

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Netcracker Technology has won the 2019 TM Forum Excellence Award for Open API adoption. TM Forum’s Open API program is a global initiative to enable end-to-end seamless connectivity, interoperability and portability across complex, ecosystem-based services. Netcracker was recognized for adopting the broadest range of TM Forum Open APIs while driving transformation and enabling digital operations for service providers around the world. [Read more…]

VOSS Partners with AudioCodes

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VOSS Solutions recently announced a major enhancement to VOSS-4-UC that enables organizations to seamlessly integrate and manage Microsoft Teams and Cisco UC, through Microsoft Teams Direct Routing. In the solution, VOSS-4-UC simplifies the ownership, operations and management of a best-of-breed multi-vendor solution where both Cisco and Microsoft devices and applications are deployed. [Read more…]

Netcracker Receives 4 Pipeline Innovation Awards at Digital Transformation World 2019

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Netcracker Technology has received four 2019 Innovation Awards from Pipeline magazine. The awards were for:

  • Innovation in BSS
  • Innovation in Customer Experience
  • Innovation in Cloud Technologies
  • Innovation in Managed Services

With its market-leading portfolio of solutions and services, Netcracker is driving large-scale digital transformations around the world. Netcracker has an unbroken delivery track record and continues to leverage best practices and market leading innovations to transform communications service providers and accelerate the success of their digitalization programs. [Read more…]

Netcracker Showcases Digitalization Leadership at 2019 Digital Transformation World

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Netcracker Technology announced today that it will demonstrate its strategic partnerships with leading service providers as well as its market-leading digital transformation expertise at Digital Transformation World 2019, taking place this week from May 14-16 in Nice, France. For details about Netcracker’s extended participation at the show, please take a look at the full Press Release below my signature. [Read more…]

Grupo Gtd Taps Netcracker’s Full-Stack BSS/OSS Suite

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Netcracker Technology has told OSS News Review that Grupo Gtd has officially deployed its full-stack BSS/OSS suite for Grupo Gtd’s large-scale B2B transformation. Grupo Gtd will utilize Netcracker’s comprehensive solution to introduce the next generation of services, digitalize the customer experience and automate ordering and fulfillment processes. [Read more…]

Subex FY19 Results

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Subex, a leading telecom analytics solution provider, has announced its consolidated financial results for the year ended March 31, 2019. [Read more…]

Rakuten Mobile and Netcracker to Continue Strategic Partnership at DTW 2019

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Netcracker Technology announced that its further collaboration with Rakuten Mobile, Inc. by showcasing their expanding partnership with a keynote presentation and workshop at TM Forum’s Digital Transformation World 2019 set from May 14-16 in Nice, France. The collaboration will focus on Rakuten Mobile’s unique approach to digital business transformation as well as best practices to ensure success. [Read more…]

Netcracker Business Cloud Receives Leading Lights Award

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Netcracker Business Cloud was recognized by Leading Lights, hosted by Light Reading, for being the industry’s first full-stack SDN/NFV solution. Netcracker Business Cloud offers the flexibility to host the solution in a single location and deliver it as a service, enabling operators to offer next-gen B2B services quickly. [Read more…]

Conecta Colombia 2019

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Back in 2019, Telecom Forum Colombia is in its 5th edition and is the main event focused on bringing together the high level executives from local operators in order to discuss the sector issues in the region and have access to very qualified networking with all players in the industry. This event is a partnership between Conecta Latam and Cintel.

Conecta Colombia will take a place on 12-13 June 2019 in Bogotá and is is a partnership between Conecta Latam and Cintel.

OSS News Review is proud to partner with Conecta Colombia 2019 as an official media partner. Learn more about the event and register at https://www.conecta-latam.com/colombia.

Subex Announces Deal with Econet Wireless Zimbabwe

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Subex, a leading telecom analytics solution provider, has announced a deal with Econet Wireless Zimbabwe (EWZ), a leading telecom operator in Zimbabwe, for the deployment of its Analytics Centre of Trust (ACT) offering. Through the deployment, Econet will be able to transform into an independent data driven organization, thereby improving operational efficiency. [Read more…]

VOSS-4-UC Version 19.1.1 Becomes Generally Available

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VOSS Solutions has announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

Highlights include:

VOSS-4-UC automation extension

VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

Support for the latest UC application versions

VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

Improved usability

VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.

ServiceNow & Nokia Sharing CEM Solutions at Customer Experience Management (CEM) in Telecoms World Summit 2019

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Singapore (March 27, 2019) / — CEM solutions market leaders, ServiceNow & Nokia, will be sharing innovative CEM solutions for telecoms operators at Customer Experience Management (CEM) in Telecoms World Summit 2019 which will take place from 25 to 26 April 2019 in Singapore.
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
Nokia – We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Our customers include communications service providers whose combined networks support 5.7 billion subscriptions, as well as enterprises in the private and public sector that use our network portfolio to increase productivity and enrich lives. [Read more…]

Subex Awarded Contract from VodafoneZiggo

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LONDON, UK, 27th March 2019: Subex, a leading telecom solution provider, announced that it has been awarded a six-year deal with VodafoneZiggo, an integrated communications and entertainment services provider, to deploy its ROC Partner Settlement and Route Optimization Solutions. The solution will be deployed on a SaaS-based model for VodafoneZiggo’s new Interconnect Billing Platform, replacing three different existing legacy billing systems with a single solution, to reduce complexities and optimize costs. This deployment will also help VodafoneZiggo further reduce its operational costs through the Subex Managed Service Center of Excellence, to which certain business operations will be outsourced. [Read more…]

ER-Telecom Holding Chooses Netcracker’s Digital BSS

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Netcracker Technology has announced that ER-Telecom Holding has selected Netcracker’s Digital BSS as part of its digital transformation. ER-Telecom Holding will use Netcracker’s BSS suite to reduce time-to-market for new products, centralize and consolidate core processes and systems, and improve customer experience by creating an ecosystem of compelling digital products and services. [Read more…]