TOA Technologies and Amdocs have renewed their global partnership agreement with the goal of offering the most complete, integrated and proven solutions available. [Read more…]

Amdocs (NYSE: DOX), a leading provider of customer experience systems, has acquired MX Telecom Ltd. MX Telecom is a leading mobile payments and messaging aggregator with operations in Europe, United States and Australia. Under the terms of the agreement, Amdocs has acquired MX Telecom for approximately $104 million USD in cash, net of debt and cash. This announcement was made at International CTIA Wireless 2010 taking place this week. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has received the highest possible overall rating of “Very Strong” in Gartner’s business support systems (BSS) vendor evaluation. This was reported in the Gartner(1) Dataquest report published in December 2009 titled, “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009.” [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, will extend its current managed services and related professional services relationship with Bell Canada to deliver and support billing and billing-related services across the organization for an additional five years through 2017. [Read more…]

Amdocs (NYSE: DOX) has signed an agreement with AT&T Services Inc. to provide additional applications management services in support of AT&T’s Wireline customer care, billing, ordering and wholesale platforms beginning early spring of 2010. Amdocs extended agreements signed in 2007 under which it manages AT&T’s legacy consumer and wholesale platforms through 2017. [Read more…]

By Cassandra Millhouse, Director of Product Marketing, Amdocs Cramer Division

The Connected World and what does it mean? The “connected world” reflects the hyper-growth in demand for ubiquitous connectivity, information anytime, anywhere and smarter connected devices; it’s predicted that in the next five years there will be trillions of devices that will be connected to the network. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as holding the largest global market share in service-provider charging, billing and partner management systems. This was reported in Stratecast’s recently-published research series(1) on global billing. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has signed a multi-year, managed services agreement with Data & Audio Visual Enterprises Wireless Inc. (DAVE Wireless), a Canadian wireless company. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has acquired jNetX, a privately-held service delivery platform (SDP) provider, for $50 million net of debt and cash, subject to post closing adjustments. This acquisition accelerates Amdocs’ position in the SDP market by combining jNetX’s industry leading offering with Amdocs’ existing customer experience solutions and service delivery capabilities. For perspective, the SDP market is estimated to grow at a 14% CAGR to $6 billion by 2013, according to a leading industry analyst firm (Analysys Mason, August 2009). [Read more…]

At ITU TELECOM WORLD 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it is providing support for service providers that are delivering cloud-based services to their corporate and enterprise customers. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has told OSS News Review that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has recently announced that Telenor Sweden, one of the largest mobile operators in Sweden and a subsidiary of the Telenor Group, has selected Amdocs’ Operational Support System (OSS) suite of products to manage and automate its network inventory across its wireline operations. [Read more…]

Elisa Corporation (HEL: Elisa A), Finland’s leading provider of wireless, wireline, broadband Internet and cable TV services, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has signed a six-year managed services and billing consolidation agreement. Under the terms of the agreement, Amdocs will immediately assume responsibility for day-to-day management and maintenance of the Amdocs billing, ordering and customer relationship management (CRM) software that was originally deployed in 2007 to support Elisa’s wireless operations. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that Jupiter Communications (J:COM), Japan’s largest multi-play service provider, has selected Amdocs for customer management and will upgrade its Amdocs billing system to address its future growth and manage billing for multi-play products and services. In addition, Amdocs will continue the partnership with Sumisho Computer Systems Corporation, a local systems integrator, for this project. [Read more…]

MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS’ pay-in-advance, roaming and retail offerings. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been selected by Clearwire Communications LLC, a subsidiary of Clearwire Corporation, for a multi-year agreement for the license and implementation of Amdocs CES 7.5 products and managed services. The Amdocs products and services will support Clearwire’s retail and wholesale business. [Read more…]

Amdocs (NYSE: DOX) the leading provider of customer experience systems, announced that GET, Norway’s leading provider of voice, data and digital TV services, has deployed the Amdocs provisioning and fulfillment solution for cable, and enabled its first digital TV virtual network operator (VNO) to go live. The announcement was made at The Cable Show today. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), demonstrates its ongoing innovation in support of the broadband cable industry at The Cable Show. Amdocs is showcasing a prototype of its tru2way (interactive digital cable services delivered over the cable video network) technology as part of the prestigious CableNET Technology Showcase. Amdocs also is highlighting its operational support systems (OSS) for cable broadband. [Read more…]

Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been chosen by the Republic of Kazakhstan to provide customer relationship management (CRM) functionality for its Electronic Government project. Amdocs CES – CRM 7.5 will serve as the front-end interface both for government agents processing and responding to citizen requests, and for Kazakhs interacting with government agencies via the Internet, phones, short message service (SMS or text messaging), fax, or self-service kiosks in citizen service centers. This easy-to-use system will improve internal efficiencies, reduce costs, and transform the experience of Kazakhstan’s more than 15 million citizens as they interact with government entities. [Read more…]

Service providers select Amdocs to reduce costs, support growth, improve operational quality and lower project risks

BARCELONA, Spain, Feb. 16 /PRNewswire-FirstCall/ — At Mobile World Congress 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that its managed services offerings continue to gain momentum with service providers around the world. Highlights from the 2008 calendar year include [Read more…]