Amdocs (NYSE: DOX), a leading provider of customer experience systems, has introduced the first unified platform for mobile service providers to offer digital marketplaces connecting advertisers, publishers, merchants and consumers. The new platform from Amdocs Advertising, Commerce and Entertainment (ACE) division was introduced at Mobile World Congress in Barcelona (Amdocs Booth B101, Hall 8 ) and integrates the Amdocs Search and Digital Advertising solution with the mobile commerce solutions of Amdocs Qpass to offer service providers new business models and revenue streams, such as ad-sponsored content. [Read more…]
Qpass, Amdocs’ Digital Commerce Division, Releases Comprehensive Off-Portal Suite
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has released additional modules for its Qpass Off-Portal Suite, a comprehensive solution that allows service providers to create a safer and more consistent customer experience. [Read more…]
Belarusian Mobile Operator BeST Deploys Alcatel-Lucent and Amdocs Operations Support System Solution
Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced the deployment of an integrated, end-to-end Operations Support System (OSS) solution to enable “Belorusskaya Set Telekommunikatsiy” (BeST), a mobile network operator in Belarus, to centrally manage its network inventory and assets. The announcement was made at TeleManagement Forums’s TeleEveo being held in Moscow this week. [Read more…]
OSS Observer Says Amdocs is Market Leader
Amdocs (NYSE:DOX), a leading provider of customer experience systems, has been recognized as the leader in business support systems (BSS) and operations support systems (OSS) in the telecommunications industry, as noted in the April 2007 industry analysis report entitled, OSS Observer Telecom Software Supplier Market Share. OSS Observer states in the report that Amdocs retains its leadership position thanks in part to its growing product portfolio and a strong business momentum. Factors noted are the capability to win many of the large transformation deals in North America as well as globally, and the combination of innovative software and services. [Read more…]
Amdocs Receives Very Strong Ranking in Gartner BSS and OSS Market Reports
Amdocs (NYSE:DOX) , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has received a “Very Strong” overall viability rating in two Gartner market reports: “Dataquest Insight: BSS Market Overview and Strategic Scorecard for Vendors, 2007″(1), and “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2006″(2). “Very Strong” is the highest possible rating in the reports. [Read more…]
Amdocs Receives Call Center Magazine’s Product of the Year Award
Amdocs (NYSE:DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Call Center Magazine recognized Amdocs 7 as a 2007 Product of the Year. The Call Center Magazine Product of the Year Awards recognizes products that transform how companies run their call centers and manage customer relationships. [Read more…]
Amdocs Next-Generation Convergent Billing Solution Wins Best Converged Billing Product Award
Amdocs (NYSE: DOX), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has recently announced that the Amdocs Next-Generation Convergent Billing Solution has won the 2007 “Best Converged Billing Product” award from Convergence World magazine and the International Engineering Consortium (IEC). [Read more…]
Amdocs to Acquire SigValue Technologies
Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has signed an agreement to acquire SigValue Technologies, Inc. (SigValue), a provider of an integrated billing, customer care, and service control platform designed for service providers in high-growth emerging markets around the world. Amdocs currently owns 14% of SigValue’s outstanding capital stock. Under the terms of the agreement, Amdocs will acquire all of SigValue’s remaining share capital for approximately $54 million in cash, net of cash on hand. [Read more…]
Amdocs to Offer Content and Services to MetroPCS
Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience, has signed an agreement with MetroPCS. Under the agreement, the MetroPCS will use Amdocs’ Qpass digital commerce platform to deliver premium content and services to its subscribers. In addition, Amdocs will provide integration and content management services to support and efficiently manage the content. [Read more…]
Telstra Chooses Amdocs as Partner in OSS IT Transformation Project
Telstra Corporation, Australia’s leading media communications company, has chosen Amdocsa leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), as a key partner for an upcoming Operations Support Systems (OSS) transformation program. [Read more…]
Alcatel and Amdocs Cramer OSS Suite Selected by Telekom Austria
Alcatel (Paris: CGEP.PA and NYSE: ALA) and Amdocs (NYSE: DOX – News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced that they have been selected by Telekom Austria to deploy an integrated end-to end fulfillment solution to enable Telekom Austria to launch next generation services quickly. Alcatel will act as the prime integrator of Amdocs’ technology, which is based on the solution developed by Cramer, Amdocs OSS Division. The solution will be operational across Austria’s leading provider of telecommunications services later this year. [Read more…]
Amdocs Signs Contract with Vodafone Netherlands
Vodafone Netherlands, one of the largest mobile providers in the Netherlands, and Amdocs (NYSE: DOX – News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that Vodafone Netherlands has signed a five-year managed services agreement with Amdocs. Amdocs will assume responsibility for Vodafone Netherlands wholesale and retail billing, provisioning and partner settlement operations. This will allow Vodafone Netherlands to increase its focus on addressing customer needs and on service innovation, while achieving operational cost efficiencies. [Read more…]
Amdocs Expands Presence in China With Jilin Unicom Contract
Amdocs (NYSE: DOX – News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced that Jilin Unicom signed a contract to have Amdocs consolidate and upgrade the company’s current rating and billing systems to create an integrated platform that allows its 4 million customers to personalize product bundles and choose flexible pricing plans. Jilin Unicom is the main service provider of the Jilin province, and is the only integrated telecommunications business there. Jilin Unicom is among Amdocs’ recent wins in China, a large and rapidly growing market. [Read more…]
Amdocs Completes Acquisition of Cramer Systems
Amdocs (NYSE: DOX) , a provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced that it completed the acquisition of Cramer Systems Group Ltd. (Cramer), a leading provider of operations support systems (OSS). Amdocs acquired all of Cramer’s shares of capital stock for approximately $375 million in cash, net of cash on hand, subject to post-closing adjustments.
“Customer feedback to Amdocs and Cramer joining forces has been overwhelmingly positive,” said Dov Baharav, chief executive officer of Amdocs Management Limited. “Service providers recognize that the combined Amdocs- Cramer solution of modular products, tailored consulting services and industry expertise will support providers seeking to reduce time to market for new services and lower the total cost of ownership of their OSS infrastructure as they take advantage of next generation networks.”
The acquisition propels Amdocs into leadership in the growing OSS space. Amdocs is now unique in its ability to support OSS transformation, and can help lower the risks and costs associated with these large-scale projects. The combined Amdocs-Cramer solution is also unique in its combination of OSS and business support systems (BSS), delivering complete visibility of the customer, the network and the service. This will help service providers transition from legacy to next generation networks and systems, and rapidly launch new converged services that quickly turn network investment into service revenue. [Read more…]
Amdocs Limited Reports 23% Growth in Revenue to a Record $626 Million
Amdocs Limited (NYSE: DOX) today reported that for the quarter ended June 30, 2006, revenue was $626.4 million, an increase of 23.5% from last year’s third quarter. Excluding acquisition-related costs, which include amortization of purchased intangible assets and the write-off of in-process research and development and excluding equity-based compensation expense, net of related tax effects, of $20.6 million, net income on a non-GAAP basis was $106.2 million, or $0.49 per diluted share, compared to non-GAAP net income, excluding $1.7 million of acquisition-related costs net of related tax effects, of $78.8 million, or $0.37 per diluted share, in the third quarter of fiscal 2005. The Company’s net income was $85.6 million, or $0.39 per diluted share, compared to net income of $77.1 million, or $0.36 per diluted share, in the third quarter of fiscal 2005. Free cash flow, defined as cash flow from operations less net capital expenditures and principal payments on capital leases, was $94 million in the quarter. [Read more…]
Amdocs Agrees to Acquire Cramer OSS Solutions
Amdocs (NYSE: DOX), a leading provider of software and services to enable integrated customer management and the intentional customer experience, has announced that it has signed an agreement to acquire Cramer Systems Group Ltd. (“Cramer”), a leading provider of operations support systems (OSS) solutions. Under the terms of the agreement, Amdocs will acquire all of Cramer’s shares of capital stock for approximately $375 million in cash, net of cash on hand, subject to post-closing adjustments. Cramer is a growing company with more than 80 customers worldwide.
“With a quality company like Cramer, Amdocs expects to be well positioned to capitalize on the growth opportunity that OSS represents,” said Dov Baharav, chief executive officer of Amdocs Management Limited. “Together, we intend to deliver a complete automated service fulfillment solution across all lines of business — for any service, on any network — linking order management at the customer layer with activation at the network layer.”
With the acquisition, Amdocs plans to expand its service management and OSS offerings and expects to become a leader in OSS, uniquely able to support large-scale OSS transformation projects. The OSS domain is typically defined as network-facing applications supporting key service fulfillment and service assurance business processes. Cramer has a proven and tested OSS product portfolio, which includes leading products in network resource management (NRM), activation and auto discovery. [Read more…]
Amdocs Selected by TELMEX Mexican Directory Publisher ADSA
Amdocs (NYSE: DOX – News), a provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Anuncios en Directorios S.A. de C.V. (ADSA), the directory publishing subsidiary of Telefonos de Mexico S.A. de C.V. (TELMEX), has announced that ADSA chose Amdocs to deliver software and associated services to update ADSA’s online yellow pages directories to ensure a better customer experience to consumers and better business value to advertisers.
“Amdocs is already providing us with a centralized, customer-centric online infrastructure that addresses all aspects of the directory publishing process — including online yellow pages — and helps us offer a unique and intentional experience to our customers,” said Benjamin Podoswa Schwaycer, chief executive officer at ADSA.
Amdocs will be the prime systems integrator to replace ADSA’s online search engine software using ApproxiMatch online search engine as a key component of this initiative, and will also provide maintenance services to support the implementation under a six-year contract. [Read more…]
Rogers Communications Selects Amdocs CRM
Amdocs (NYSE: DOX – News), a leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Rogers Communications, a diversified Canadian communications and media company today announced that Rogers will implement Amdocs CRM across cable, wireless and telecom lines of business. This implementation is part of Rogers’ integrated customer management (ICM) strategy rollout which is designed to provide a consistent customer experience to its more than 10 million subscribers.
“Rogers recognizes that it is important to deliver a consistent and rewarding experience across all channels,” said Stephen Graham, chief marketing officer at Rogers Communications Inc. “After an extensive review of potential solutions, Amdocs was the natural choice to help us achieve this goal. The company understands our challenges and has the proven solutions we need to address them.”
Customers receive a variety of communications services from Rogers, including cable TV, high-speed Internet, wireline and wireless. Rogers strives to ensure a consistent customer experience across all those services. Providing a single view of the customer is part of an ICM strategy, which helps achieve that. ICM provides a framework to organize a company’s infrastructure and resources around customer needs and the customer experience. [Read more…]
Amdocs Ranks First in Global OSS Market According to OSS Observer Report
Amdocs (NYSE: DOX – News), a provider of software and services to enable integrated customer management and the intentional customer experience(TM), has announced that it was named the leading provider of global operations support systems (OSS) in a recent report by OSS Observer titled, Market Share: Global OSS Supplier Market Leadership in 19 Segments.
“Amdocs has established a leading position in billing systems with a combination of software and extensive services,” said Patrick Kelly, founder and senior analyst of OSS Observer. “Through acquisitions and new development, they have expanded to be a leader in customer care and are emerging as a service fulfillment leader as well. As CSPs push toward greater OSS/BSS convergence, Amdocs portfolio is the most comprehensive offering in the market.”
OSS Observer defines the OSS space to include both network-facing systems (OSS) and aspects of customer-facing business support systems (BSS), such as billing and customer relationship management (CRM). Amdocs has three times the market share of the second largest provider, according to the report, which is an annual ranking of 250 global software and equipment vendors. [Read more…]
TELMEX Mexican Directory Publisher ADSA Selects Amdocs for Sales Force Automation
Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Anuncios en Directorios S.A. de C.V. (ADSA), the directory publishing subsidiary of Telefonos de Mexico S.A. de C.V. (TELMEX), today announced that ADSA selected Amdocs for sales force automation (SFA). The Amdocs SFA solution for directory publishers will help ADSA plan and execute sales campaigns cost-effectively and to the highest degree of quality, allowing the publisher to have quicker time to market for its digital and traditional directories. With the selection of the Amdocs SFA solution, which will be integrated into ADSA’s existing Amdocs directory platform, ADSA is moving closer to implementing a cross-organizational integrated customer management (ICM) strategy.
ADSA’s existing Amdocs platform addresses all aspects of the directory publishing process with a central, online infrastructure and provides a unified view of the customer. Integrating Amdocs’ directory SFA with it will enable ADSA to consolidate sales support information across all organizational customer touch-points, addressing the entire customer lifecycle. As a result, ADSA will be able to shorten the sales cycle, improve service and increase customer satisfaction and value.
“Amdocs has been a true partner in our success for the past 14 years, and we are confident in its ability to support our growth and maintain delivery excellence via its local support center in Mexico City,” said Benjamin Podoswa Schwaycer, chief executive officer at ADSA. “As we continue to simplify processes and align them around the customer, integrating the Amdocs SFA solution into our central Amdocs platform marks an additional step towards true ICM, bringing us closer to our commitment to deliver a differentiated and intentional customer experience.”
A scalable, user-friendly sales tool that can also be implemented as a stand-alone system, the Amdocs SFA solution for directory publishers will help ASDA increase revenues by maximizing sales force productivity. Amdocs’ SFA supports a wide range of directory products, including emerging multimedia digital advertising products, and will allow ADSA to quickly introduce traditional and non-traditional yellow pages, white pages and online directory publishing offerings. Through automation, Amdocs’ SFA will also enable ASDA to minimize errors and improve first-call resolution associated with the sales process, driving better customer service. In addition to the SFA solution, ADSA will deploy Amdocs’ dynamic sales presentations generator, a state-of-the-art time-saving tool that helps target customers more effectively. [Read more…]