Astellia, leading provider of network and subscriber intelligence for mobile operators, announces the nomination of Abdelkrim Benamar as Chief Operating Officer and new member ot its Executive Committee in order to better support the company’s expansion plans and continued growth. [Read more…]

Latest research from MobileSquared on behalf of Astellia, the leading provider of network and subscriber intelligence for Mobile Network Operators (MNOs), has revealed that almost 50% of mobile subscribers are unhappy with the level of customer service they receive from their mobile operators. When liaising with them about a customer service issue, 48.5% of people surveyed believe they have had a less-than satisfactory engagement with their mobile operator.

66% of subscribers expect a network-related problem to be resolved within 1 hour. Only 28% of consumers are prepared to wait up to 24 hours. This contrasts starkly with the findings from the MNOs themselves, the majority of whom believe their customers will wait up to 1 day for network problems to be resolved, and a further 26% expecting their customers will wait up to 3 days. This is despite the fact that the MNOs themselves also admit that more than 50% of network-related calls are not resolved on the first attempt and require an additional call-back. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, has confirmed the signature of a 4G network contract with Orange Slovensko, the largest mobile operator in Slovakia. This latest generation 4G network is covering 24 cities, representing nearly one third of the population of Slovakia. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, launched today Nova RAN Optimizer to maximize access network performance, while increasing optimization teams’ efficiency through automation. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, confirmed that it is helping Smart, the largest mobile operator in the Philippines and one of the strongest industry players in South East Asia, pro-actively bring network quality, operational efficiency and subscriber experience up to a higher level. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, has announced the signing of a multi-million dollar agreement with Aircel, one of India’s leading innovative mobile services providers with a subscriber base of over 75 million. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, won the award for Best LTE Core Network Product at the LTE North America 2014 event held in Dallas, Texas, USA. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, recently announced that its Nova solution has been nominated in the category ‘CEM’ at the telecoms.com awards. [Read more…]

Astellia, leading provider of network and customer intelligence for mobile operators and Zain Group together has announced the creation of a Customer Insight lab to get deep understanding of customer behavior and data usage. The objective is to create synergy between network management, marketing and customer service teams to deliver the highest service quality standards and improve customer experience. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, has announced that its Nova solution has been nominated in the category ‘Best LTE Core Network Product’ at the LTE North America 2014 awards. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, has told OSS News Review that it is deepening its relationship with Bouygues Telecom. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the acquisition of Ingenia Telecom, provider of network analysis and radio optimization solutions for mobile operators. Astellia reinforces its E2E offering with a probeless solution adding new capabilities of RAN and SON analysis. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, recently introduced its new corporate brand identity. The new corporate brand underscores Astellia’s continuing drive to address the needs of operator’s full value chain, including technical, customer care, marketing and commercial teams. [Read more…]

Leading provider of network and subscriber intelligence for mobile operators, Astellia has announced the findings from its most recent piece of research commissioned by mobile insight specialist mobilesquared. [Read more…]

Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the signature of a comprehensive customer experience management (CEM) and network monitoring deal with BASE Company, Belgium. [Read more…]

Astellia, leading provider of network intelligence for mobile operators, announced a new contract with Canadian mobile network operator Eastlink. [Read more…]

Astellia, a leading provider of network and subscriber intelligence for mobile operators, announced the nomination of its Nova 4G solution for the LTE North America Awards 2013. [Read more…]

Astellia, leading provider of customer and network intelligence for mobile operators, has expanded its Nova solution by introducing Nova Care designed to provide customer service teams with real-time and easily understandable information to better handle customer complaints. [Read more…]

Astellia, provider of network and subscriber intelligence for mobile operators, confirmed to OSS News Review that it has been selected by Orange Moldova to support their 4G mobile network quality enhancements starting at the early field trials throughout the current commercial deployment. [Read more…]

Astellia, a leading provider of mobile network and customer experience monitoring solutions, has told OSS News Review about its collaboration with Bouygues Telecom during its LTE network trial phase to help them guarantee the best quality of service. Astellia’s Nova monitoring solution allows Bouygues Telecom to analyze network performance, handset behavior and mobile applications usage and how they interact with each other. [Read more…]