Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today it has received the “Best Overall Company” award as part of the sixth annual Billing and OSS World “Excellence Awards” at Telestrategies’ Billing World 2006.

Billing World and OSS Today magazine established the Best Overall Company Excellence Award to recognize a company that has proven leadership in its respective market and has demonstrated market achievement and innovative product development. The award application required companies to list key clients, recent contract wins, and partnerships. Additionally, the application required companies to address specific implementations and how they met client requirements, challenges, third-party involvement, benchmarks, and implementation times, and how the solution improved the clients’ operations. [Read more…]

Convergys Corp. (CVG) announced Tuesday a multi-year deal with Time Warner Inc.’s (TWX) AOL unit, in which the customer service and billing company will unify all of AOL’s billing accounts into one system, under their trademark software. [Read more…]

Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today that CRM magazine selected Convergys as a 2006 Service Leader Award recipient for outsourcing services. This is the second consecutive year that Convergys has received this award. CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction. [Read more…]

Convergys Corporation (NYSE: CVG), a leader in providing customer care, human resources, and billing services, announced today its financial results for the first quarter of 2006. [Read more…]

Convergys Corporation (NYSE: CVG) will hold its First Quarter Financial
Results conference call at 10:00 A.M., Eastern Daylight Time, Tuesday, April 25, 2006. During the call, Jim Orr, Chairman & CEO, and Earl Shanks, CFO, will review Convergys’ first quarter 2006 financial results. The call will be presented live and then rebroadcast on the Internet via a link from the Convergys web site, http://www.convergys.com. This link will be available through July 26, 2006.

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today its Infinys [tm] Rating and Billing and Mediation software is now fully operational at Sri Lanka Telecom (SLT), supporting SLT’s customer base across all services. Colombo-based Sri Lanka Telecom is Sri Lanka’s premier telecommunication services provider with more than one million business and residential subscribers, providing domestic and international voice, Internet, and data services. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today that Telecom Egypt, the largest fixed line provider in the Middle East and Africa, has signed a 5-year licensing contract for Convergys’ Infinys [tm] rating and billing solution. [Read more…]

For the sixth consecutive year, Convergys (NYSE: CVG) has been rated one of “America’s Most Admired” companies according to Fortune Magazine. Fortune surveyed 10,000 executives, directors, and securities analysts to rate the companies in their own industry based on eight key attributes: Innovation, employee talent, use of financial assets, social responsibility, quality of management, financial soundness, long-term investment value, and quality of products and services. In the latest rating, Convergys, a global leader in providing customer care, human resources, and billing services, moved up to second overall nationally in the Diversified Outsourcing industry. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced it has been accepted into the “BPO Services Powered by SAP” program. Convergys, the largest holder of outsourced SAP licenses in the world, is expanding its 10-year SAP relationship to help accelerate and increase the global growth of its Employee Care business. [Read more…]

Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announced today that RCN Corporation (NASDAQ:RCNI), a leading provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today that its Chief Financial Officer, Earl Shanks, will be presenting at two upcoming financial analyst conferences. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, today confirmed the financial guidance it originally provided on January 24, 2006. For 2006, Convergys expects GAAP EPS to be at least $1.07 per share. Included in this amount is non-cash stock compensation expense of $0.13 per share. For the first quarter 2006, Convergys expects GAAP EPS to be $0.24 to $0.25.  Included in this amount is non-cash stock compensation expense of $0.03. [Read more…]

Convergys Corporation (NYSE: CVG), a leader in customer care, human resources, and billing services, announced today it will implement a new financial reporting structure that will be effective with the filing of its 2005 Annual Report on Form 10-K with the Securities and Exchange Commission on March 6, 2006. Convergys will now report financial results for its three segments: Employee Care, Customer Care, and Information Management Group. [Read more…]

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today that its Chief Financial Officer, Earl Shanks, will be presenting at the Goldman Sachs Technology Investment Symposium in Phoenix. [Read more…]

Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today its Infinys(TM) Rating and Billing software is operational at Mobile 365, a world leader in the delivery and settlement of mobile messaging and data services including SMS, MMS, and WAP. Mobile 365 delivers two billion messages per month with reach to over 500 operators around the world.
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Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today it has signed a landmark contract with Saudi Telecom Company (STC), a provider of mobile, landline, data, and Internet services in the Kingdom of Saudi Arabia. This multi-year licensing, support, and maintenance contract for a Convergys billing and customer care solution is one of the largest of its kind in this region of the world. As one of the world’s top 15 most profitable telecom operators, STC operates the largest communications network in the Arab world covering more than 95 percent of the Kingdom of Saudi Arabia.
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Forrester Research (NASDAQ:FORR) has recognized Convergys for its market leadership, 95 percent client renewal rate, and its “best-value” comprehensive multichannel customer care outsourcing services and solutions in Forrester’s latest report, “The Forrester Wave: Multichannel Contact Center Outsourcers: Q4, 2005.” Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services.
[Read more…]

Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, today announced a new upgrade to Infinys ™ that makes it the first modular, convergent billing solution to link the worlds of customer relationship management (CRM) and business support systems (BSS) for communications service providers.
[Read more…]