Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today it has signed a multi-year licensing, support, and maintenance contract with the Hellenic Organization of Telecommunications (NYSE:OTE), a provider of public, fixed switch, domestic, and international telephony, as well as broadband services in Greece. OTE will use Convergys’ Infinys(TM) billing solution to support its 5 million residential wireline customers.
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Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announced today its financial results for the fourth quarter of 2005.
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Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources and billing services, has been informed that Sprint Nextel plans to end the Convergys billing relationship over time by migrating subscribers off the legacy Precedent 2000 system.
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Convergys Corporation (NYSE: CVG) willhold its Fourth Quarter Financial Results conference call at 10:00 A.M., Eastern Standard Time, Tuesday, January 24, 2006.

During the one-hour call, Jim Orr, Chairman & CEO, and Earl Shanks, CFO, will review Convergys’ fourth quarter 2005 financial results.

The call will be simulcast live and then rebroadcast on the Internet via a link from the Convergys web site, http://www.convergys.com This link will be available through April 24, 2006.

Convergys, the major provider of customer care services to DIRECTV since it launched its digital television programming service 11 years ago, will continue to deliver and enhance its world-class customer service to DIRECTV’s 15 million customers under a new Master Service Contract. The multi-year contract extends the existing agreement between Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and DIRECTV, Inc., the nation’s leading digital television service provider.
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Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, and ROMTELECOM (Romania) announced today that ROMTELECOM has gone live with Convergys’ Infinys [tm] software. ROMTELECOM serves more than 4.3 million customers throughout Romania offering a wide range of advanced communications services including fixed and mobile telephony, data transmission, and Internet.

As a result of the implementation of Convergys’ Infinys Rating and Billing Software, ROMTELECOM is realizing new growth opportunities, enhanced customer service, and reduction in operational support system costs while quickly bringing new products and services to market.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is outthinking and outdoing [tm] on behalf of its clients every day.

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today that Steve Rolls, Executive Vice President, will be leaving the company effective January 31, 2006. As a result of Mr. Rolls’â„¢ departure, effective January 1, 2006, Convergys’â„¢ Employee Care and Finance and Accounting Business Process Outsourcing businesses will report to Dave Dougherty, President and Chief Operating Officer.

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced it expects fourth quarter income from operations, excluding additional severance, to be in line with previous guidance. Convergys now expects earnings for the fourth quarter of 2005 to be approximately $0.14 per diluted share due to two non-operating items and additional severance expense. Convergys reaffirms earnings guidance for 2006 of at least $1.07 per share.

“As we enter 2006, we’ve built a strong backlog and are encouraged by recent market wins and our ability to continue to drive costs out of the business. Our strong operating performance is continuing in the fourth quarter and we remain comfortable with our 2006 guidance,” said Convergys Chairman and CEO Jim Orr.

Reported fourth quarter earnings will differ from previous guidance due to the tax impact of foreign cash repatriations, adjustments to Convergys’â„¢ cellular partnership results, and additional severance expense. In 2006, additional benefits from severance will partially offset the less than anticipated contribution from the cellular partnership.

Details of fourth quarter items:

1. As discussed in the third quarter earnings release and 10-Q, Convergys has been considering repatriating funds under the American Jobs Creation Act of 2004 (the “Act”). Convergys will complete its foreign cash repatriations of $187 million in cash, inclusive of dividends under the Act by December 31, 2005. The impact from repatriating funds was not included in previous guidance. Convergys expects this will result in additional income tax expense of approximately $11 million, or $0.08 per share.

2. Convergys has a minority interest in the Cincinnati SMSA Limited Partnership (the “Partnership”), a provider of wireless communications in central and southwestern Ohio and northern Kentucky. The general partner of the Partnership recently notified Convergys that fourth quarter results will include accounting adjustments that will cause a loss to be reported in the quarter. In previous guidance, Convergys expected Partnership pre-tax earnings of $5 million to $7 million for the fourth quarter. Convergys expects previous guidance will be negatively impacted by approximately $13 million, or $0.06 per share.

3. As a result of continuing efforts, Convergys has identified additional opportunities to further improve operations and to reduce costs. Annualized savings from fourth quarter severance actions are now expected to increase to approximately $20 million beginning in 2006. Rather than the $8 million severance estimated previously, total pre-tax severance in the fourth quarter is expected to be $13 million. The additional $5 million in severance will impact earnings by approximately $0.02 per share in the fourth quarter of 2005.

In summary, the items impacting fourth quarter guidance are foreign cash repatriations ($0.08), cellular partnership adjustments ($0.06), and additional severance ($0.02). Therefore, rather than the $0.30 per share guidance provided in October, Convergys now expects earnings in the fourth quarter of 2005 to be approximately $0.14 per diluted share.

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services has been granted an extension of a major contract with Cingular Wireless, the nation’s largest wireless provider. Under the terms of the contract extension, Convergys will continue to manage and support billing for Cingular Wireless’â„¢ customers on the Customer Assistance Resource Environment (CARE) billing system.

The renewed contract calls for Convergys to continue operating the CARE billing system as well as providing technical support and system enhancements. Convergys will provide the services to Cingular at Cingular’â„¢s Alpharetta, Georgia, data center.

With the continuing growth of Cingular Wireless’â„¢ customer base, the contract with Convergys enables Cingular Wireless to reduce operating costs, introduce new services, and provide excellent customer service.

“We are committed to delivering superior solutions that help Cingular reach its objectives of growing its subscriber base, reducing churn, and reducing total costs. This extended agreement will give us the opportunity to continue our record of delivering exceptional service to Cingular,” said George Vonderhaar, President of Mobile and Cable Solutions at Convergys.

T-Systems and Convergys have signed a cooperation agreement. Convergys develops individual software solutions for the billing of telecommunications services, customer care, and employee care.

The contract entitles T-Systems to use, sell and sub-license the Convergys “Infinys” billing and rating software. The license agreement carries a term of six years and includes Europe, the Middle East, and Africa.

“We are not simply going to use the well-known Infinys billing system in solutions for our clients, for example, T-Com and T-Online, but also for ourselves. We are already making plans to convert the billing system of some of our clients to Infinys,” says Olaf Heyden, Executive Committee member and Head of IT Operations at T-Systems.

David Dougherty, president and Chief Operating Officer of Convergys, is looking forward to this opportunity to work together with T-Systems: “For Convergys, this cooperation with T-Systems is one of the most important billing agreements in our company’s history.”

T-Systems, a wholly owned subsidiary of the Deutsche Telekom Group (NYSE: DT), and Convergys (NYSE:CVG), announced today the signing of a six-year Infinys [tm] billing services agreement. The agreement includes licensing Infinys billing and rating software, purchase of professional services, and the ability for T-Systems to re-sell Infinys in Europe, Middle East, and Africa (EMEA).

The agreement calls for Infinys billing and rating software to replace certain legacy billing applications in business units of the Deutsche Telekom Group. T-Systems currently manages and operates the legacy Billing applications for the Deutsche Telekom business units T-Com (7.3 million broadband connections in operation and 35.6 million narrowband connections) and T-Online (11.67 million customers).

“We evaluated many alternatives, but chose Infinys from Convergys for The upgrading of our legacy billing applications. The Infinys software will enable us to innovate in the market while lowering our total cost of ownership. We also plan to bundle Infinys into our T-Systems solution portfolio and offer it to clients outside the Deutsche Telekom Group,” said Olaf Heyden, member of the Executive Committee and Head of IT Operations at T-Systems.

“We are very excited about the opportunity to work with T-Systems. Its choice of Infinys is further evidence that Convergys provides a superior solution for our clients and is gaining widespread acceptance in the global marketplace. This is the largest billing agreement ever for Convergys in the EMEA region,” said David Dougherty, president and chief operating officer of Convergys.

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced that its Employee Care Learning Solutions offering received both gold and silver awards in the 2005 Brandon Hall Excellence in Learning Awards. Convergys was recognized during an awards ceremony and reception held in Long Beach, California, as part of the 2005 Training Fall Conference & Expo.

Both awards recognized Convergys’ learning solutions work in the Custom Content Category, Special Strength: Simulation. The Gold Award honors the development of the Microsoft Go-to-Market Sales Simulation for the Account Manager, and the development of the Mazda Selling Skills Simulation, which won the Silver Award.

“Convergys is delighted to receive this recognition from Brandon Hall, and these awards reflect the hard work and outstanding capabilities of our team to achieve superior business results for our clients,” said Marianne Langlois, vice president of Learning Solutions in Convergys’ Employee Care business. “Savvy organizations that understand their competitive edge comes from their workforce are continually seeking ways to deliver sophisticated employee training and learning solutions. These awards further validate the ability of Convergys to deliver results that meet the growing, complex training needs of organizations across all industries.”

The Brandon Hall Excellence in Learning Awards are presented by Brandon Hall Research, one of the leading research and consulting firms in training and development. Now in its eleventh year, the Awards program showcases exceptional work in innovative learning.

“The winning entries this year show a great combination of creativity and practical results. The winners are excellent both in terms of innovation and impact on the business,” said Brandon Hall, Ph.D., chairman of the Excellence in Learning Awards program. “These winners show us what the future of learning looks like.”

Convergys is one of the first human resources administration and management companies to offer learning business process outsourcing (LBPO) services and has more than 450 learning customers. Convergys provides services ranging from comprehensive outsourcing of the entire learning function, to selective outsourcing of administrative tasks and processes, to out-tasking discrete e-learning initiatives. Learning solutions from Convergys help companies achieve breakthrough improvements in business performance by reinventing their approach to training and improving the cost, quality, and effectiveness of learning. Convergys is Outthinking, Outdoing [tm] on behalf of its clients every day.

About Brandon Hall Research
Brandon Hall, Ph.D. is the CEO of Brandon Hall Research and author of the groundbreaking “Web-Based Training Cookbook.” Since 1992, Brandon Hall Research (www.brandon-hall.com) has been providing independent research reports and expert advice on the tools and practices of innovative learning. Brandon Hall Research conducts the Awards program each year to recognize the best and to identify the new cutting edge of innovative learning. To honor the Award winners Brandon Hall Research hosts the Awards reception and ceremony in partnership with VNU and in conjunction with the Training Fall Conference and Expo.

Frost & Sullivan, a global leader in growth consulting, announced today that Convergys Corporation (NYSE: CVG) is the recipient of its 2005 Award for Technology Innovation in the field of voice recognition technologies.

Frost & Sullivan presents the Technology Innovation award each year to a company whose research has resulted in innovations that bring significant contributions to the industry. To choose the award recipient, Frost & Sullivan tracked innovation in key technology markets and conducted extensive research and interviews.

Frost & Sullivan chose Convergys because of SpeechPort, the company’s VoiceXML-based, open hosted platform for speech applications. SpeechPort is standards-based, and provides telephony access in addition to speech recognition and text-to-speech resources capable of simultaneously supporting thousands of callers.

“Using the SpeechPort platform, Convergys has developed offerings that are differentiated from those of industry peers by virtue of their patented open hosting, exceptional security features, and secure and geographically redundant facilities with 24×7 monitoring,” said Frost and Sullivan V.R. Yoges.

“SpeechPort OHE (Open Hosting Environment) ensures that our customers and partners are able to maintain a greater level of control over their speech applications when deployed as a hosted solution,” said Bill Andrews, General Manager, Speech Solutions, for Convergys’ Customer Management Group. “Our VoiceXML application components and standards-based platform also afford investment protection for our clients.

(Cincinnati; November 21, 2005) – Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today an alliance with ClickFox, Inc., an industry pioneer in providing Customer Behavior Intelligence (CBI) solutions for optimizing the customer experience across multiple channels. The alliance between Convergys and ClickFox combines customer management expertise, analytic capabilities, and technology to deliver a comprehensive solution for assessing, optimizing, and implementing multi-channel customer experience improvements.

The alliance provides for Convergys to integrate ClickFox’s CBI modeling solutions into its Customer Management Professional Services offerings and for ClickFox to use Convergys as a preferred hosting provider of ClickFox applications for ClickFox clients. “ClickFox clients will greatly benefit from the operational expertise and state-of-the-art facilities Convergys delivers as a leading provider of hosted solutions,” said Bill Hawley, Chief Operations Officer for ClickFox.

“Highly-experienced Convergys management and technical personnel will manage the day-to-day operations of our applications for ClickFox clients, deploying a well-documented and proven operating model that delivers redundant data security, high scalability, and operational efficiency.

“Convergys will use the ClickFox software to develop specific, actionable recommendations for improving customer management practices and increasing customer satisfaction for our clients,” said Tom Mangan, Senior Vice President of Professional Services for Convergys’ Customer Management Group. “We found the analytical capabilities of the ClickFox software to be particularly strong as it maps customer interactions across multiple contact channels to reveal bottlenecks in customer transaction flow, problems with navigation, and root causes for customer transfers to live agents for assistance. “With these insights, Convergys can deliver the real customer story to our clients, optimize their agent and self-service channels, help them to enhance their customer interactions, better align their enterprise business processes, and improve their customer satisfaction.” Both companies support large enterprises that have high volumes of customer transactions in multi-channel customer care environments.

By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is outthinking and out doing [tm] on behalf of its clients every day.

ABOUT CLICKFOX
ClickFox is a pioneer in Customer Behavior Intelligence. Its patented software enables companies to transform existing customer data into true, objective insight by showing customers’ step-by-step behavior within and across self-service systems, such as voice and speech-enabled IVRs, web, kiosks and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at www.clickfox.com.

(Cincinnati; November 10, 2005) – Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services announced today it will webcast presentations made by its senior executives at Convergys’ Seventh Annual Financial Analysts Conference on November 17, 2005.

Presentations will begin at 8:30 AM, EST, and will conclude with a question and answer session ending at 12:15 PM.

Convergys Chairman and Chief Executive Officer, Jim Orr, will make the opening presentation followed by other members of Convergys’ executive management team.

Anyone wishing to hear these presentations may go to the Convergys web site at http://www.convergys.com and click on the tab marked “Invest in Convergys.”

— Convergys agreement with Time Warner Cable is expanded to include Infinys software and Convergys professional services —

(Cincinnati; November 8, 2005) – – Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today an expanded software licensing agreement with Time Warner Cable. Under terms of the agreement, Time Warner Cable is expanding its billing software agreement to include a license for Infinys[tm], Convergys’ modular, convergent business support system software. Additionally, Convergys will provide professional services including implementation, integration, and systems migration work, in support of Time Warner Cable’s existing billing software.

Time Warner Cable is the second largest cable operator in the United States serving 10.9 million customers. Convergys currently supports 20 of Time Warner Cable’s 31 divisions with its fully convergent ICOMS software that provides customer management and billing support for the company’s cable television, broadband Internet access, and cable telephony services. Convergys also provides professional services to Time Warner Cable including data center and disaster recovery consulting.

“Convergys’ future product roadmap for Infinys, and its professional consulting services, will provide Time Warner Cable with the ability to expand our bundled service offerings like cable telephony more efficiently and effectively,” said Frank Boncimino, Senior Vice President and Chief Information Officer of Time Warner Cable.

“Convergys values our longstanding relationship with Time Warner Cable and will continue to provide the superior functionality and flexibility Time Warner Cable requires as it continues to deliver advanced products and services to the market,” said George Vonderhaar, President of Convergys’ Mobile and Cable Solutions Group.

Convergys will provide Time Warner Cable with the ability to offer additional and more flexible products and services to its customers and speed its time to market for those services. In addition, the advanced capabilities of Infinys will provide Time Warner Cable with the opportunity to broaden its multi-service bundling, product offerings, pricing, and billing to better support the company’s voice, video, and data residential and business customers.

With its Infinys software and its broad portfolio of professional and consulting services, Convergys leads the communications industry in the deployment of real-time convergent billing — including the Quadruple Play [tm] of video, voice, data and wireless — for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is outthinking and outdoing [tm] on behalf of its clients every day.

About Time Warner Cable
Time Warner Cable owns and manages cable systems serving subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75 percent of the Company’s customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value, and quality customer care, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data, wireless home networking, and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc. (NYSE: TWX).

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company.

Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 68 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

(Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)