Intec, a supplier of BSS/OSS solutions to the global telecom industry, announced today the availability of the new Intec Centralized Error Management System (Intec CEMS). Using Intec CEMS, service providers can cut revenue losses by dramatically reducing error volumes, lowering the costs of managing errors, and recovering revenue from unbilled usage and service order errors. One major carrier using Intec CEMS recorded a 90% reduction in its aged error write-offs and a 60% reduction in its error volumes. The product has already been short listed for an award, in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation.
“We’re very excited to be bringing such a strong new product to the market, particularly one that has a proven track record in major carrier environments,†said Intec CEO, Kevin Adams. “It helps solve a real, profit impacting problem for any carrier, and its centralized approach is particularly relevant as next-generation services become more complex and more valuable.â€
Intec CEMS addresses a common but increasingly costly problem for carriers: errors between the services supplied to or ordered by customers, and what customers are actually billed for. Intec CEMS has been proven in Tier 1 carrier production environments where on average 90% of all incoming errors are applied to case logic or corrected automatically within Intec CEMS without user intervention. Correcting errors automatically allows carriers to avoid the revenue loss associated with errors that go undetected, uncorrected, or allowed to age to uncollectable status. [Read more…]