Customer Experience Management (CEM) In TELECOMS World Summit 2013
3-4 October 2013 * Singapore
– Profiting from Successful Implementation of An Effective CEM Strategy
Encompassing:
• Customer Data Management & Analytics
• Customer Centricity
• Customer Experience Framework
• Big Data Analytics
• Social Media CEM Strategy
• Product Lifecycle Management
• Mobile Marketing & Advertising
• Differentiated Experience
• Innovation for Success
• and many more!
Aircel Ltd. has been received two awards at ‘Best-in-Class Learning and Development Awards’ by World HRD Congress 2013. At a recently held ceremony in Mumbai, Aircel, one of India’s leading telecom players, won the prestigious ‘Award for Innovation in Learning’ and ‘Best Services-Best Training Venue’. [Read more…]
Tadiran Telecom a supplier of software solutions, has told OSS News Review about the Aeonix Dispatch Console, its 4th line of enterprise communications solutions. The announcement follows the launch of Aeonix UC&C and Aeonix Contact Center earlier in 2013. [Read more…]
Gigaclear, provider of ultrafast fibre optic broadband to the UK’s rural communities, has recently selected Netadmin Systems’ OSS platform to speed up delivery and automate processes of Gigaclears broadband. [Read more…]
TechNavio’s analysts forecast the OSS BSS Software market in India to grow at a CAGR of 16.49 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing adoption of convergent billing systems. The OSS BSS Software market in India has also been witnessing the increasing demand for customized OSS BSS software. However, the difficulty in integration of OSS BSS software with existing telecom systems could pose a challenge to the growth of this market. [Read more…]
Union Telephone has chosen IDI’s CostGuard® solution to replace its existing billing and OSS systems. IDI Billing Solutions (IDI) is a leading developer of telecommunications billing, rating, order management, workflow, customer management and sales solutions. [Read more…]
Following the announcement that Cisco is to buy Ubiquisys, a provider of intelligent 3G and long-term evolution (LTE) small-cell technologies, based in Swindon, UK, Daryl Schoolar, principal analyst at Ovum, has the following comments: [Read more…]
Mobile Payments market leaders, Gemalto, KPMG, SAP & VeriFone will be sharing their vital views in implementing Mobile Wallets, Banking the Unbanked, Point of Sales Mobile Payments & Mobile Remittance at Mobile Payments & NFC World Summit 2013 which will be held from 18 to 19 April 2013 in Hong Kong. [Read more…]
Mobile Payments & NFC World Summit 2013 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile payments services and the key challenges facing them. [Read more…]
HP Enterprise Services recently announced that Telefónica Vivo, the largest mobile operator in Brazil, is using HP technology to accelerate the introduction of new mobile services to millions of subscribers. [Read more…]
As broadband penetration steadily increases across the Middle East, opportunities for operators in the region are growing exponentially through value-added services, mobile broadband and customer retention. As such, the region has witnessed the arrival of emerging markets that, despite facing significant challenges, are successfully delivering broadband services to their customers. This year’s Broadband MEA event brings together the leaders from these unique markets, to highlight how they are delivering broadband services to customers despite facing difficult circumstances, such as times of conflict, strict Government regulation, limited infrastructures, high population densities and geographical spreads. [Read more…]
LogiSense, a global provider of Billing and OSS software and services to the Telecommunications, Hosted/Cloud Communications, Convergent, and Broadband industries has released Engage Custom Portal (ECP), the company’s latest offering which will revolutionize the way its clients deploy end-customer facing portals for customer self-care. [Read more…]
In the second iteration of its annual Regulatory Scorecard*, Ovum finds that competition and investment in the global telecoms industry is being held back by inconsistent regulatory frameworks. [Read more…]
Evolving Systems, Inc. (NASDAQ: EVOL), a leading provider of strategic solutions to telecom operators worldwide, today announced that Globe Telecom, a key challenger brand in the Philippines, has launched the Company’s Dynamic SIM Allocation™ (DSA) solution to help improve customer experience for its prepaid subscribers and manage SIMs inventory more efficiently. The deployment is part of a broader systems and network transformation project. [Read more…]
Broadband MEA held from the 19 – 20 March 2013 at The JW Marriott Marquis Hotel, Dubai, is the region’s premier broadband event attracting 750 decision makers from across The Middle East and Africa. Now in its 5th year, the event is the only place to meet the entire industry under 1 roof. [Read more…]
Oracle has told OSS News Review about its intent to acquire vendor Acme Packets. Dana Cooperson, principal analyst believes the acquisition should strengthen Oracle’s hand both with enterprises and carriers by giving it a more central role in controlling and improving how devices and subscribers interact and communicate. [Read more…]
Mobile Payments & NFC World Summit 2013 is coming soon. The event encompasses:
— Mobile Payments & Mobile Wallets
— NFC Technologies
— Mobile Money Transfer & Mobile Remittance
— Mobile Banking
— Banking the Unbanked & Microfinance Services
Profiting from Mobile Payments Services through Strategic Partnership & Alliances
Conference: 18-19 April 2013
Eaton Smart Hotel, Hong Kong
Mobile Payments & NFC World Summit 2013 will draw together highly-regarded speakers representing the mobile network operators, banks, money transfer providers, mobile transfer networks, mWallets, retailers, public transit providers, ‘interoperability hubs’, handset manufacturers, technology and equipment providers to share their latest efforts in launching mobile payments services and the key challenges facing them. [Read more…]
Portugal Telecom Group and Powa have established a partnership to bring mobile payment services to the small businesses and to the SOHO segments thus enlarging the existing payments market in Portugal. [Read more…]
With the proliferation of smart phones and geometric growth in consumption of data services, it has become imperative for communication service providers, content publishers and application developers to understand consumer activity on mobile devices. As the physical world converges with the virtual world, brands and operators are increasingly keen to understand what subscribers are doing, when and where and how they can provide offerings that can meet their individual needs. While providers want to understand the end?to?end activity of the subscriber across varied applications and the entire breadth of the mobile web, content publishers desire to understand subscriber engagement on their content portfolio and how best to translate them to a sale. [Read more…]
Tango Telecom, (www.tangotelecom.com), the leading provider of Policy and Charging Control and Advanced Messaging Solutions, has announced unprecedented performance figures for its Diameter Signalling Controller – iAX™ DSC. [Read more…]