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VOSS Cost Analytics Released

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In a move set to revolutionize the landscape of digital workplace management, VOSS Solutions, the industry leader in digital workplace management technology, has introduced a powerful new suite of analytic capabilities. These capabilities promise to empower organizations to streamline resource utilization and take command of expenses within their Unified Communications (UC) and collaboration networks. [Read more…]

Successful IT Leaders Take a Proactive Approach to Managing their UC Applications and Services

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Today, VOSS Solutions, the award-winning provider of digital workplace management technology shared findings from a recent Metrigy report, entitled: “The Real-World Benefits of UC Management Tools”.

The report, authored by Irwin Lazar, President and Principal Analyst at Metrigy, analyzed data from Metrigy’s Workplace Collaboration: 2023-2024 Global Study of 440 end-user organizations. It explains that IT leaders face ever-increasing UC complexity and consequently, ever-rising costs. Lazar cites many contributing factors, including the move from on-premises to cloud, the need to support hybrid working, the drive for voice and video to be integrated into desktop and mobile devices, and the desire to offer staff multi-vendor UC tools.

The study investigates the use of third-party specialty UC management tools, and how they deliver real-world benefits by increasing visibility into voice and video performance by enabling the rationalization of multiple UC operational teams into a single team. They achieve this by utilizing a single management tool across multiple UC platforms and by delivering higher levels of automation and self-service. This reduces time and costs associated with day-to-day platform management tasks.

Metrigy advises that IT leaders should take a proactive approach to managing their UC applications and services and should opt for management tools that support both UC automation management and UC performance management, which are both multi-vendor centric and can cover the entire UC stack. By doing so, organizations will be able to mix and match technologies to deliver the most business value while minimizing operating costs and managing complexity.

The report explains that UC management tool providers vary in their capabilities, with some only offering performance management and hence visibility into the underlying data network , some offering only provisioning and administrative management. A table is included to compare third party UC management tools, showing VOSS as the only vendor to offer both automation and performance management, overarching multi-vendor UC tools from Avaya, Cisco, Microsoft, and Zoom, and across both UC and contact center estates.

As a conclusion, the report lays out some key findings, advising IT leaders to:

Deploy specialty third-party administrative, performance, and network management tools that deliver unified visibility into performance of multiple applications
Consider tools that unify administration, performance, and network management and that support AI for automation, fault isolation, and recovery
Integrate management tools into IT service management, employee onboarding, identity management, and other platforms to reduce operational overhead
Ensure that management tools support not only UC applications, but also underlying network services as well as PSTN connectivity

To learn more about how VOSS can support an organization’s UC automation and UC performance management requirements, please email [email protected].

VOSS Introduces PSTN Automation for Cloud Calling

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VOSS Solutions, the leading provider of digital workplace management technology has announced an enhancement to the VOSS portfolio to include PSTN Automation. This enables service providers to automate the end-to-end provisioning, activation, billing, and reporting of telephony services for cloud calling platforms such as Microsoft Teams, Cisco Webex, and Zoom Phone. [Read more…]

VOSS Unveils Enhanced Dial Plan Integration Between Microsoft Teams Phone System and Cisco Call Manager

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VOSS Solutions, the leading provider of digital workplace management technology, announced the general availability of VOSS Automate 21.3. This latest generation of automation management technology from VOSS comprises a wealth of value-added features, with a specific focus on Cisco Call Manager and Microsoft Teams Phone System integration. [Read more…]

VOSS Challenges Large Enterprise Market to Give Microsoft Teams a Voice with New Migration Offering

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VOSS Solutions, the leading provider of digital workplace management technology, has unveiled a package to enable large enterprises to harness the full power of their Microsoft stack. By transitioning from traditional telephony services to Microsoft Teams enterprise voice, organizations benefit from a fully immersive digital workplace experience underpinned by the Microsoft suite. [Read more…]

VOSS Solutions Releases Version 21 of its Digital Workplace Management Technology

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This week, VOSS Solutions, leading provider of digital workplace management technology, announced the general availability of VOSS-4-UC V21.

VOSS-4-UC is the world’s most advanced UC automation platform, offering a single point of management and integration for the digital workplace ecosystem. Since the pandemic changed the shape of enterprise communications and collaboration, organizations have turned to VOSS for its automation and orchestration expertise to support hybrid and remote workers, to ensure high levels of user adoption, collaboration, and productivity, and to manage spiraling costs.

VOSS has responded to these evolving and demanding requirements for digital workplace management with VOSS-4-UC Version 21. V21 is a significant release for VOSS that is packed with many new features and enhancements, a few of which are highlighted here:

New and Improved Administration Portal

Included in this release is a refresh of the administration portal, built using the latest web technologies. The update is designed to further improve the great user experience and intuitiveness of the interface making it even more effective in helping administrators streamline the management of their organization’s digital workplace.

VOSS admin panel

Rich Management Across More Services

VOSS recognizes that organizations typically have more than one vendor fulfilling their digital workplace requirements, so multi-vendor and vendor transition support is fundamental to its work. In V21, VOSS further refined its support to manage any mix of vendors, on-premises or in the cloud, as well as transition users between services. Whether the multi-vendor setup is an end state design or for a transition period, VOSS-4-UC enables the solution to be managed in the same easy-to-use single pane of glass.

In terms of vendors and solutions, this release saw VOSS extend its support for Microsoft and Microsoft Teams specifically. This provides VOSS customers additional capabilities when managing their Microsoft tenants such as:

  • Management for existing Microsoft tenants can be taken over by simply overbuilding the existing user and service data into VOSS-4-UC. Once a tenant is under management, a number audit can be performed to update the local number inventory and keep track of which numbers are used by users and services, such as auto attendants and call queues.
  • Administrators can also configure rules to enable flow-through provisioning or zero-touch provisioning, to automatically apply a profile to users when they are discovered by VOSS-4-UC for the first time.
  • Flexible onboarding and offboarding workflows provide simplicity for administrators or the perfect interface for quick and simple integration to external systems, such as ticketing systems, to tie into wider business processes.
  • Management capabilities for call queues and auto attendants as well as associated resource users.

These capabilities provide simplicity and automation to handle the heavy lifting for a range of day-to-day tasks, allowing engineers to focus on higher value work.

Another solution focus area in V21 extends VOSS’ Webex Teams management by adding support for configuring calling and calling behavior settings for users in Control Hub. Workspaces can also be configured, and VOSS-4-UC will orchestrate the process of generating an activation code to register a room or video endpoint (device).

This release also introduced our support for Pexip conferencing management further expanding VOSS’ support for best of breed solutions. The capability enables administrators to configure VMRs as standalone entities or integrated as part of the comprehensive service management for users.

Managing Complexity

As part of VOSS’ goal to reduce complexity for its customers, V21 sees some major improvements to number management. VOSS’ number audit tool has been updated to work across all supported vendors and across many different types of users, devices and services, to create a local inventory that is up to date and accurately reflects what is allocated when overlaying an existing estate. VOSS has introduced some additional tracking states for numbers such as cooling (used when users are removed and numbers are kept from being reallocated immediately) and reserved (used to exclude numbers from being allocated).

Finally, an improved view of the inventory within the new admin portal, enables admin users to easily see what is happening in their respective inventories.

Platform Agility and Resource Optimization

In V21, VOSS has introduced some exciting new changes that impact platform agility and resource optimization. It is now possible to deploy VOSS-4-UC using a new modular cluster architecture, which enables organizations to run the core application and database on separate virtual machines (VMs) instead of on the same VM (as is done in the previous VOSS-4-UC versions). This provides customers more options to tune the system to meet their specific performance or scale needs providing more efficient use of allocated resources.

To find out more about VOSS-4-UC V21, get in touch with VOSS via email [email protected].

VOSS Enables Combined Cisco and Microsoft Teams Collaboration and Enterprise Voice Solution for SFR Business

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Recently, VOSS Solutions, leading provider of digital workplace management technology announced that it has made a significant enhancement to SFR Business’ hosted Cisco Cloud through integration with Microsoft Teams to satisfy the increasing demand for integrated, best of breed, on-demand workplace collaboration tools. [Read more…]

BCX Bolsters its Managed Unified Communications Capability to Achieve Highly Agile Collaboration

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Tuesday September 1, 2020 – Reading, UK – Today, VOSS Solutions announced that BCX has become the latest company to migrate from Cisco Unified Communications Domain Manager (CUCDM) to VOSS-4-UC. Additionally, BCX have adopted the majority of the VOSS portfolio of UC management tools, including VOSS Assurance, and VOSS M2UC migration tools to transition their customers onto the upgraded platform in just 6 weeks. [Read more…]