Ooredoo is implementing Comptel’s Fastermind, with the aim of bringing a truly next-generation customer experience to Qatari mobile subscribers in the near future. Using Fastermind, Ooredoo will be able to deliver improved customer engagement through artificial intelligence capabilities that process and analyze in-the-moment customer data to recommend and trigger personalized actions.

Thanks to a new agreement between Ooredoo and Comptel Corporation, Ooredoo will implement Comptel’s Fastermind solution to improve customer engagements through artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.

Comptel’s Fastermind solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more.

The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.