Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services has been granted an extension of a major contract with Cingular Wireless, the nation’s largest wireless provider. Under the terms of the contract extension, Convergys will continue to manage and support billing for Cingular Wireless’â„¢ customers on the Customer Assistance Resource Environment (CARE) billing system.

The renewed contract calls for Convergys to continue operating the CARE billing system as well as providing technical support and system enhancements. Convergys will provide the services to Cingular at Cingular’â„¢s Alpharetta, Georgia, data center.

With the continuing growth of Cingular Wireless’â„¢ customer base, the contract with Convergys enables Cingular Wireless to reduce operating costs, introduce new services, and provide excellent customer service.

“We are committed to delivering superior solutions that help Cingular reach its objectives of growing its subscriber base, reducing churn, and reducing total costs. This extended agreement will give us the opportunity to continue our record of delivering exceptional service to Cingular,” said George Vonderhaar, President of Mobile and Cable Solutions at Convergys.