“Bringing great respect and legitimacy to the customer care industry through true leadership and outstanding performance, quality of service, professionalism, and integrity over the past 25 years.” That’s how Customer Inter@ction Solutions magazine described Convergys Corporation (NYSE: CVG) as it awarded the Cincinnati-based company a Lifetime Achievement Award.
Customer Inter@ction Solutions presented this year’s Lifetime Achievement Award to Convergys at the 21st Annual Top 50 Teleservices Agencies & MVP Quality Awards Dinner in New York. From 2000 to 2005, the magazine recognized Convergys annually with six consecutive Gold MVP Quality Awards.
“It’s been a true pleasure to witness the positive impact that Convergys has had on the growth and advancement of the customer care industry over the past quarter century,” said Nadji Tehrani, Founder, Chairman & CEO of Technology Marketing Corporation. “The superb management team at Convergys has skillfully applied the specialized knowledge, experience, and expertise of its customer care professionals to recommend, develop, and deliver solutions that have benefited its clients and their customers around the world. We expect to see Convergys lead and innovate in the customer care market for years to come.” Nadji also cited Convergys’ leadership in establishing a network of company-owned contact centers around the world, including India and the Philippines, and Convergys’ development and use of self-service applications like speech and agent assist technology that has enabled agents to quickly resolve customer inquiries on the first call.
“We are truly honored to receive this recognition,” said Clint Streit, Executive Vice President of Customer Care Operations at Convergys. “I also congratulate Customer Inter@ction Solutions magazine on its 25 years of contributions to the development of the customer care industry. We at Convergys look forward to the next 25 years of developing and delivering efficient and effective customer care solutions and services to businesses that recognize how important customer care is to their growth and survival. By combining our consultative know-how with superior execution, we deliver quality solutions that transform those many moments of interaction between a company and its customers to improve customer satisfaction, loyalty, and share of wallet.”
Customer Inter@ction Solutions is a monthly publication covering contact center products and services and sales and marketing techniques. By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Out doing [tm] on behalf of its clients every day.