Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has signed five year contract with BT (NYSE: BT) to expand the use of Infinys, Convergys’ state-of-the-art billing and customer care solution, to support all of BT’s consumer, business, and wholesale customers. BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas, and Asia.
“With Infinys as our core rating and billing engine, we can significantly streamline our billing operations, reducing costs, while introducing new services to market faster than we can today,†said Maria Pardee, CIO of BT Retail.
This agreement encompasses the use of Infinys to rate and bill all BT products and services including BT’s 27 million plus PSTN (public switched telephone network) customers. Convergys’ Infinys solution is capable of supporting traditional PSTN services as well as next generation all Internet Protocol (IP) services on the same platform, including services enabled by IP Multimedia Subsystems (IMS).
“As BT continues to streamline its billing environment with Infinys, it continues to realize the benefits of Infinys’ flexibility, scalability, and convergent billing capabilities as a single rating and billing platform,†said Convergys’ Jean Hervé Jenn, President International.
In 2005, Convergys and BT announced an Infinys deployment consolidating a highly complex billing operation, consisting of 55 billing systems across Europe, North America, and Australia to Infinys. To date, 55 systems have been condensed to 8, resulting in an 8 percent reduction in BSS total cost of ownership, a 50 percent reduction in time to market for new services, and a 40 percent return on capital employed in the project for BT.
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About BT
BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas, and Asia Pacific. Its principal activities include networked IT services, local, national, and international telecommunications services, and higher-value broadband and Internet products and services. In the UK, BT serves more than 20 million business and residential customers with more than 30 million exchange lines, as well as providing network services to other licensed operators.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)