Convergys, the major provider of customer care services to DIRECTV since it launched its digital television programming service 11 years ago, will continue to deliver and enhance its world-class customer service to DIRECTV’s 15 million customers under a new Master Service Contract. The multi-year contract extends the existing agreement between Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, and DIRECTV, Inc., the nation’s leading digital television service provider.

“We are pleased to continue our association with Convergys,” said John Suranyi, president of DIRECTV Sales and Service, “Together we’ve established the highest standard for customer service in the industry since we began our relationship with the launch of DIRECTV service in 1994. The improvement of our customer service is a top priority for DIRECTV and we have the confidence that Convergys will assist in taking DIRECTV customer care to a new level as DIRECTV continues to lead the industry in growth and introduces exciting new products and services.”

“Convergys leverages unsurpassed contact center capabilities and value-added customer support to provide the comprehensive, world-class customer management DIRECTV needs to keep its revenues and subscriber count growing,” said Dave Dougherty, president and chief operating officer of Convergys. “Continuing our long and mutually-beneficial relationship with DIRECTV reflects Convergys’ innovative, customer-focused approach. This approach combines advanced information management technologies and efficient communication channels with highly-trained customer care specialists operating from Convergys’ integrated contact centers.”