Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, has signed a six year contract to provide human resources business process outsourcing (HR BPO) services to support the Asia Pacific region of the InterContinental Hotels Group (NYSE: IHG).
Convergys service centers in Bangalore, India; Kuala Lumpur, Malaysia; and Dalian, China, will provide HR data administration and payroll services for IHG corporate and reservations center employees in the Asia Pacific region.
IHG is the world’s largest hotel group by number of rooms with recognizable hotel brands such as InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, and Candlewood Suites.
“Our business in the Asia Pacific region is growing rapidly, and as such, we needed a partner that can provide us with a scalable and cost-effective HR solution capable of accommodating our rapid employee growth across this diverse region,” said Chris Paull, vice president Shared Services, Global Human Resources, InterContinental Hotels Group.
“Our HR BPO service delivery model will ensure that IHG has ready access to information about its workforce, enabling it to improve employee satisfaction and productivity while driving strategic business decisions regarding its human capital,” said Karen Bowman, president of Convergys’ Employee Care business.
Convergys designs, implements, and manages HR BPO solutions for all facets of the employment life cycle: recruiting & resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and business intelligence.
Clients using Convergys’ outsourced HR services improve their business performance through greater efficiency, reduced administrative costs, and better utilization of strategic workforce information. Convergys is Out thinking and Outdoing [tm] on behalf of its clients every day.
About Intercontinental Hotels Group
InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)] is the world’s largest hotel group by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, over 3,650 hotels and 540,000 guest rooms in nearly 100 countries and territories around the world. The Group owns a portfolio of well recognized and respected hotel brands including InterContinental(R) Hotels & Resorts, Crowne Plaza(R) Hotels & Resorts, Holiday Inn(R) Hotels and Resorts, Holiday Inn Express(R), Staybridge Suites(R), Candlewood Suites(R) and Hotel Indigo(R), and also manages the world’s largest hotel loyalty program, Priority Club(R) Rewards with over 28 million members worldwide. InterContinental Hotels Group offers information and online reservations for all its hotel brands at www.ichotelsgroup.com and information for the Priority Club Rewards program at www.priorityclub.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 68,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation. All other marks are the property of their respective owner.)