Convergys Corporation (NYSE: CVG) provided a unique set of product, consulting, and professional services to implement and integrate a new billing solution to support Croatia’s Metronet telekomunikacije d.d. with complex triple play billing, speedy introduction of new services, and rapid customer growth in Croatia’s newly deregulated telecom market. The Convergys solution for Metronet has gone live, implemented in a matter of months as opposed to longer timeframes often seen in the communications industry.
“As an aggressive new competitor in the triple play arena, we know the importance of speed to market and simplified billing for a complex bundled triple play offering,” said Dennis Rukavina, Chief Financial Officer at Metronet. “We made a strategic commitment in selecting Convergys to consult and implement its solution including Infinys, a comprehensive, off-the-shelf solution that could immediately support the diverse requirements of our sophisticated product suite, and scale to meet our future needs as we undergo rapid expansion.”
The Convergys on-site consulting team completed the implementation on time and within budget in just five months using Convergys’ worldwide implementation best practices learned through over 20 years of experience. As part of the solution, Convergys implemented Infinys [tm], its award winning comprehensive, convergent, business support system software.
“Eastern Europe is one of the fastest-growing markets for BSS/OSS, and presents strong opportunities for solutions providers like Convergys that can deliver proven global product and services,” said Convergys’ Jean-Hervé Jenn, President, International. “The success and speed of this Infinys implementation illustrates Convergys’ excellent relationship with the Metronet management team, and our flexibility to adapt to the specific needs and budget of the operator.”
Convergys integrated Infinys with Metronet’s order management and customer relationship management systems using Infinys’ rich set of public application program interfaces, helping ensure customer satisfaction and loyalty through prompt service delivery and the highest levels of customer service. In addition to implementing Infinys, Convergys’ professional and consulting services configured and developed a bill post processor to serve as an interface process from bill generation to bill fulfillment. Convergys, with its consultative services approach and off-the-shelf software solutions, enabled Metronet to quickly enter the burgeoning deregulated telecom market in Croatia and rapidly gain market share.
With more than 20 years of experience in billing and customer care,Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Metronet Telekomunikacije d.d.
Metronet Telecommunications d.d. was founded in May 2005. The company has developed a new generation of telecommunications networks and services in the main metropolitan areas of Croatia with the aim of becoming the first choice for business customers when it comes to innovative, integrated communications solutions.
Thanks to the company’s deployment of its own 100 percent fiber optic network infrastructure, Metronet is able to provide business customers with innovative, integrated communications solutions meaning the simultaneous use of voice, data, internet, and video functions as well as the ability to run other business critical applications and services all over a single connection! The company is made up of more than 100 highly trained and experienced telecommunications experts. Metronet technology and know-how allows for truly inventive, flexible, and extremely reliable broadband business communications solutions, not just connections.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 74 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking and Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)