Orga Systems, a leading software vendor for real-time charging and billing solutions, with an international customer base in the telecommunications, utilities and automotive markets, has deployed its billing and service order management solution for in-vehicle apps and services at BMW Group. The premium car manufacturer is using Orga Systems’ order-to-cash solution, comprising its GOLD Billing and Care product, for BMW ConnectedDrive.

Personalization of the customer experience
Key success factor for the digital services is a seamless and positive driver experience to select, activate and pay for new in-car features. Orga Systems’ software solution manages the lifecycle of in-vehicle services, orders, customer data and billing accounts as part of BMW ConnectedDrive’s IT backend. Depending on the brand, the car model and the available on-board head unit, the solution ensures that all services and apps are provided according to compatibility policies.

Country-specific configurations
Orga Systems’ billing and service order management solution is deployed and managed on one single instance located in Germany. It supports BMW ConnectedDrive on a global scale while the software solution is deployed as one single instance. Additional country configurations support localization for multiple language, taxation and currency requirements.