Evolving Systems, Inc. (NASDAQ: EVOL), a leading provider of strategic solutions to telecom operators worldwide, today announced that Globe Telecom, a key challenger brand in the Philippines, has launched the Company’s Dynamic SIM Allocation™ (DSA) solution to help improve customer experience for its prepaid subscribers and manage SIMs inventory more efficiently. The deployment is part of a broader systems and network transformation project.
DSA brings a number of compelling benefits to Globe. By offering a more tailored service to its subscribers at the point of activation, including dynamic number selection, Globe will be the first carrier in the Philippines to enable prepaid subscribers to choose their preferred number, something that has never been done in the country before.
In today’s hyper competitive wireless markets, knowing more about your customer is gold dust for operators. More knowledge enables a better customer experience and improved overall customer satisfaction. DSA will help Globe collect data about its customers at the point of activation which will be used to give prepaid subscribers a more customised user experience.
DSA’s number allocation will also allow Globe to manage its numbers more efficiently and provide greater flexibility in SIM card distribution without the usual costs associated with pre-provisioning. DSA will be able to detect the type of device being used and tailor the offerings accordingly.