Intec, a supplier of BSS/OSS solutions to the global telecom industry, announced today the availability of the new Intec Centralized Error Management System (Intec CEMS). Using Intec CEMS, service providers can cut revenue losses by dramatically reducing error volumes, lowering the costs of managing errors, and recovering revenue from unbilled usage and service order errors. One major carrier using Intec CEMS recorded a 90% reduction in its aged error write-offs and a 60% reduction in its error volumes. The product has already been short listed for an award, in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation.

“We’re very excited to be bringing such a strong new product to the market, particularly one that has a proven track record in major carrier environments,” said Intec CEO, Kevin Adams. “It helps solve a real, profit impacting problem for any carrier, and its centralized approach is particularly relevant as next-generation services become more complex and more valuable.”

Intec CEMS addresses a common but increasingly costly problem for carriers: errors between the services supplied to or ordered by customers, and what customers are actually billed for. Intec CEMS has been proven in Tier 1 carrier production environments where on average 90% of all incoming errors are applied to case logic or corrected automatically within Intec CEMS without user intervention. Correcting errors automatically allows carriers to avoid the revenue loss associated with errors that go undetected, uncorrected, or allowed to age to uncollectable status.

The true value of the lost revenue to the global telecoms industry caused by such errors is unknown, but undoubtedly represents large sums of money and direct, bottom-line impact. And with many new, high-value services, such as music or video downloads, increasingly delivered over communications networks, the impact of the problem is expected to increase substantially. Because the loss of revenue is typically associated with a failure to fully provision or bill for a service, the loss falls directly to the bottom line in most cases.

While the problem of errors has been known for years, Intec CEMS’s approach to managing and correcting such errors is new. A standardized tool for managing all usage error records and service order errors in an organization’s revenue stream, Intec CEMS consolidates thousands of error types, from provisioning errors and rating inaccuracies to network failures and service order issues, into a central system. Centralizing error management in a single automated system allows carriers to actively manage the reduction and resolution of error conditions, increase staff productivity, and ultimately recover revenue.

Stephen Rickaby, Intec product management director of revenue assurance solutions, explains, “Intec CEMS is the first commercial product of its kind to address the process of consolidating, managing, reconciling, and automating error correction. Because the sources of errors are many and widespread across a carrier organization, analyzing, quantifying, and resolving these errors has been very difficult to address in a timely, cost-effective, and holistic manner. Intec CEMS allows standardized error management tools and methodologies to be shared across the organization for verifiable results.”

Intec CEMS was recently named a finalist in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation. Intec solutions and implementations have consistently garnered a number of awards from leading industry watch dogs, including Best Mediation and Best Billing. Intec will showcase Intec CEMS along side its other market-leading solutions at the 2006 Billing & OSS World conference in Miami, 03 and 04 May, 2006.