In a landmark move, Polish IT giant Comarch and Dutch telecommunications leader KPN have announced a strategic five-year partnership aimed at revolutionizing their approach to Software as a Service (SaaS) and sparking a wave of innovation within their operations. This extension builds on a solid 16-year history of collaboration, promising to elevate the quality of service and operational efficiency to new heights.
The partnership is designed to boost KPN’s data management capabilities, allowing for sharper internal and external data accuracy and optimized revenue processes. Comarch’s advanced solutions are set to reduce customer complaints, speed up invoice payments, and minimize revenue losses linked to billing disputes and undercharges.
The origins of this successful partnership trace back to 2008 when Comarch began supporting KPN’s subsidiary, Sympac, under the “Future Sympac Architecture” initiative. Since then, Comarch has been pivotal in several key KPN projects including VaMo and KPN EEN LCE, which have significantly streamlined KPN’s service delivery.
In 2019, Comarch was entrusted with providing a comprehensive billing solution for KPN’s Business Market. This move not only enhanced customer satisfaction through improved service delivery but also boosted KPN’s revenue streams and reduced operational costs by streamlining IT infrastructure.
Today, Comarch supplies KPN with cutting-edge BSS products that manage billing, customer relations, and telecommunications expense management. These tools are crucial in consolidating multiple service channels into a single, efficient platform that offers not only accuracy but also extensive expense tracking and reporting capabilities. This consolidation allows for enhanced control and optimization, reducing errors and facilitating the smooth operation of corporate accounts and services.
The collaboration extends beyond technical solutions, with Comarch offering a suite of support services including maintenance, managed services, hosting, assurance, and IT security. These are tailored specifically to meet KPN’s unique business needs and strategic goals, ensuring the secure and optimal operation of their IT systems.
From a broader perspective, Comarch and KPN are also focusing on developing applications that empower users with complete control over their spending and services, thereby enhancing overall customer satisfaction. This development is expected to be a cornerstone of Comarch’s offerings to both new and existing customers.
Since its inception in 1993 in Kraków, Poland, Comarch has grown into one of Europe’s largest IT companies, listed on the Warsaw Stock Exchange since 1999. It undertakes projects for leading global brands across various sectors, including telecommunications, finance, and healthcare, reaching over 100 countries. With a commitment to innovation, Comarch reinvests 15% of its annual revenues into R&D, emphasizing its role as a key player in the global IT landscape.
The extended partnership between KPN and Comarch not only underscores their commitment to ongoing innovation and customer satisfaction but also sets a new standard in the telecommunications and IT services industry, heralding a future where technology and service converge to create unparalleled user experiences.