Imagine having millions of customers relying on you for seamless 4G, big data, cloud services, and more – that’s the reality for Kyivstar, Ukraine’s biggest telecom operator. But keeping things running smoothly with such a vast network across a war-torn landscape? That’s a whole different challenge.
Enter Comarch, a Polish IT powerhouse, who recently inked a deal to help Kyivstar streamline and automate their field service maintenance activities.
With over 24 million subscribers and responsibility for equipment in 1.1 million apartments and 32,000+ network objects, the old “wing it” approach just wouldn’t cut it anymore. Kyivstar needed a tech hero, and they found it in Comarch’s Field Service Management (FSM) solution.
This superhero system will:
- Boost efficiency: Streamlined processes and optimized route planning will have their technicians fixing things faster than ever.
- Real-time tracking: No more wondering where technicians are or what they’re up to – live updates keep everyone informed.
- Data-driven decisions: Insights from the system will help Kyivstar make smarter choices about maintenance and resource allocation.
As Vitaliy Gubenko, Head of Operational Support at Kyivstar, says, “This partnership is crucial for us to continue providing top-notch services to our customers, especially during these challenging times.”
Tymoteusz Wrona, Head of Telco BU Consulting at Comarch, echoes the sentiment: “We listened carefully to Kyivstar’s needs and tailored our FSM solution specifically for them. It’s about helping our Ukrainian neighbors thrive, not just survive.”
This collaboration is more than just a business deal; it’s a beacon of hope and innovation in a time of uncertainty. With Comarch’s expertise and Kyivstar’s determination, Ukraine’s communication infrastructure is in good hands.
So, what does this mean for you? Well, if you’re a Kyivstar customer, you can expect even more reliable and efficient service. And if you’re in the tech industry, this partnership is a powerful example of how technology can be a force for good, even in the midst of adversity.