Node4 has chosen VOSS Solutions UC management technology to manage its Cisco Hosted Collaboration Solution (HCS) Shared Architecture and Hybrid HCS-Spark environments – in addition to the management of its current Cisco HCSv11.5 platform.

Launched in 2004, Node4 is a leading UK-based Managed Service Provider, offering scalable end-to-end IT solutions, all fully-managed and deployed over its own infrastructure. Node4’s competencies include colocation, managed hosting, cloud servers, WAN connectivity, SIP trunking, and hosted UC telephony.

The new shared architecture will allow Node4 to reach out to medium enterprises and smaller customers (SMEs), and makes Node4 one of the first Cisco HCS providers that can deliver to this market. Node4 will bring an enterprise grade collaboration experience delivered from the cloud, to customers with as few as 30 seats and at a price point within their budget. Normally, customers of this size would be forced to compromise on the technology choice, or would be forced to purchase on premise or managed services, rather than a fully hosted, CMSP certified, Cisco Powered service.

The VOSS-4-UC provisioning and management solution selected by Node4 provides, from a single workflow interface, provisioning of a complete build of a customer and two sites using Shared Architecture, in just 16 minutes (100% configured); followed by automated loading of ‘full-service’ subscribers (including WebEx and Spark support) in a further 6 minutes – getting to service go-live in under 30 minutes. The solution:

• Simplifies end user on-boarding and provisioning, reducing the cost and time it takes to bring new customers onto the platform
• Automates critical business process, to improve end user experience and speed time to resolution
• Standardizes workflows, which promotes repeatability, eliminates manual error, and streamlines administration processes

During the selection process, Node4 completed a comprehensive trial before choosing VOSS over another HCS-OPA provisioning platform provider. The brief was to build, test and deliver a live, multi-country, multi-customer HCS-Shared-Architecture environment, together with Hybrid HCS-Spark and WebEx management support.