Convergys Corporation (NYSE: CVG), a leader in integrated billing, employee care, and customer care services, announced today its Infinys [tm] rating and billing software is in live operation at ONO, the leading broadband communications operator in Spain. Convergys is providing convergent billing across all of ONO’s services, bolstering its “triple play” offerings of voice, data, and video services, and helping to increase market penetration throughout Spain.
“Because we’ve worked with Convergys since ONO was formed in 1998, we’ve experienced the considerable value and cost efficiencies that Convergys and its solutions and services bring to our business,” said Jorge Vega, CRM and Billing IT Director, ONO. “Moreover, at a time when strong differentiation is needed to attract and retain customers, Convergys gives us the ability to better support our customers with bundled service offerings that meet their needs at competitive prices. With this new ability to differentiate our services, we will be better able to address our potential market of over eighteen million homes.”
The implementation involved the migration of all customers and accounts and over 2.5 million recurring charge services from ONO’s existing billing system to Infinys.
Using the services bundling and flexible pricing capabilities of Infinys, ONO is better aligning its customers with desired service combinations at attractive prices. This in turn is helping to improve customer satisfaction, reduce churn, cut acquisition costs, and increase revenue per subscriber. Industry reports show that bundling reduces churn by as much as 50 percent in homes that subscribe to three services as opposed to one. They also indicate that this lower propensity to churn translates into increased lifetime value of customers, and multi-service bundles can have a significant effect on service providers’ bottom line.
“This is an important contract for Convergys and is part of our growing client base in Spain, which already comprises 10 communications operators,” said Jean-Hervé Jenn, Convergys’ President, International. “This contract reinforces the status of Infinys as the convergent rating and billing solution of choice for many leading operators throughout the EMEA region. It also reflects the close eight-year relationship we enjoy with ONO. We are delighted to be supporting ONO’s innovative business both through our Infinys software and accompanying implementation and consulting services.”
ONO provides direct access telecommunications, cable television, and high-speed Internet access to over 2 million residential customers in Spain. The company, which has invested €8 billion in a high capacity, digital ready, fiber-rich network, also supplies advanced value-added data services and applications to Spain’s business sector.
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve our clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About ONO
ONO is Spain’s leading broadband communications and entertainment company. It offers integrated telephone, television, and Internet services to residential clients. In this market segment, it counts more than three million service contracts and six million users. In addition, among small to medium enterprises, large companies, and institutions, ONO counts more than 120,000 corporate clients, offering them high value added telecommunications services adapted for their needs. For all of them, ONO counts on its own proprietary, latest generation fiber optic network, measuring 45,000 kilometers in length. ONO closed 2005 with €1,700 million in total income and €450 million in operating income (EBITDA).
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 72 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.