PAETEC Communications, Inc., has announced it has received two Carrier Excellence Awards from ATLANTIC-ACM, a Boston-based telecommunications research consultancy. PAETEC captured both the 2006 Metro Wholesale PRI Product Award and the Competitive Local Exchange Carrier (CLEC) Best-in-Class Service Partner Award. These awards are for the highest average ratings for PAETEC’s PRI product and the highest overall ratings for service provision, respectively.
The award is based on the results of ATLANTIC-ACM’s 2006 Metro Report Card, with over 5,000 individual ratings of companies’ metro products and the operations behind those products. Both retail and wholesale business customers evaluated the providers’ performance in key delivery areas including billing, customer service, provisioning, sales representatives, pricing, network, and brand, as well as in nine metro product areas.
“PAETEC’s customers in both the retail and wholesale business categories reflected their appreciation for PAETEC’s strengths among CLECs in providing metro market services,†said Dr. Judy Reed Smith, CEO of ATLANTIC-ACM. “This award reflects the consistency of its operations and ongoing commitment to its customers.â€
“It is a great honor to receive these awards, particularly as they come as a result of end-user feedback,†said PAETEC Chairman and CEO Arunas Chesonis. “It validates our philosophy of providing personalized solutions and unmatched service and support for each of our customers.â€
About PAETEC
PAETEC Communications, Inc., is an innovative supplier of communications solutions to medium and large businesses and institutions. With the belief that every customer has unique needs, PAETEC offers personalized solutions that include a comprehensive suite of Voice over Internet Protocol (VoIP) services delivered over our Private-IP MPLS network. With more than 1,100,000 access line equivalents in service, PAETEC serves more than 15,000 core business customers across the U.S. by offering a full line of telecommunications and Internet services, enterprise communications management software, security solutions, and managed services. The company was the recipient of the 2005 American Business Ethics Award for a mid-size company, presented by the Society of Financial Services Professionals. PAETEC is headquartered in Fairport, N.Y. More information about the company can be found by visiting www.paetec.com.
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. The company has been providing benchmarked customer feedback for carriers in their “Report Card†Series since 1995, with the “Metro Report Card†the newest in the series. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.