Guided Assignment feature enables telecom service providers streamline order entry, reduce errors, and upsell additional products and services
Info Directions announced that it had submitted an application to the United States Patent and Trademark Office for a Business-Method patent related to its new Guided Assignment feature developed for telecommunications service providers using its CostGuard®.NET/XG billing and operations solutions.
Applications that belong to a class of patents which disclose and claim new methods of doing business are defined as Business-Method patents. The flexibility of CostGuard’s .NET architecture is leveraged by Guided Assignment to create an order entry process that gives customer care representatives a “guided path” for assembling the complex product and service bundles that have become the hallmark of today’s communications sales.
Guided paths can be started by any of the following several ways:
*** Entering a code or selecting a particular item;
*** Paths can also be configured to require a certain number of selections; or
*** Automatically assign items for added automation of the order entry process.
Guided Assignment offers service providers a more accurate order entry process by eliminating the ability to select disparate options that will ultimately result in the order failing to activate. It also provides suggestions throughout the order entry process to help customer care representatives suggest add-on features and other upsell opportunities. The Guided Assignment “decision tree” helps customize the provider’s offerings to meet customers’ unique needs, while also adding speed and new sales opportunities during order entry.
The patent recognizes the efforts of the following Info Directions inventors:
*** Senior Software Engineer Jason M. Ingalsbe of Rochester, N.Y.
*** Vice President, Engineering Stephen G. Kosarko of Victor, N.Y.
*** Software Engineer Mark R. Rissberger, of Chili, N.Y.
*** President Donald Culeton of Victor, N.Y.
“Guided Assignment is another example of the innovative spirit that has helped Info Directions secure its position as a leading partner in the telecommunications industry,” said Derrick Van Grol, vice president of sales and marketing for Info Directions. “Innovation is one of the primary tenets of our corporate mission. The development of Guided Assignment demonstrates how creativity is the key to being able to continue developing your competitive advantage in a challenging and fast-paced industry. Guided Assignment offers our service providers clients an easy-to-implement feature that eliminates errors and boosts their bottom line.”
About Info Directions, Inc.
Info Directions is a leading developer of net-centric billing, rating, order management, workflow, and selling solutions for the telecommunications industry. The firm provides operations and billing software for the convergent communications market. The company’s award-winning CostGuard®.NET/XG and integrated Lexys Point of Sale™ applications help service providers engaged in mobile, MVNO, local, long distance, data, and VoIP sales monetize service offerings and streamline operations related to selling, activating, managing, and billing customers. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program.
For more information, please visit their website: http://www.infodirections.com or call 1.888.924.4110