LogNet Billing, a provider of Modern Billing solutions for service providers worldwide, announced recently that the company and its MaxBill solution have been featured in a new report from the UK analyst firm Quindi Research, titled New Directions in Energy Retail: Billing & CIS for Competitive Edge.
For this analyst report, Quindi Research surveyed executives at retail energy providers in competitive markets across Europe, Australia and the United States to gauge their views on the importance of their billing and customer management operations to their business strategies. Quindi Research found that an overwhelming majority of retail energy providers agreed that their billing and customer management solutions and operations are key enablers for their business strategies, citing a wide range of benefits for their businesses, including positive impacts on customer satisfaction, customer loyalty, operational efficiency, competitiveness and, most importantly, profitability.
In its analyst report, Quindi Research highlights that many retail energy providers are beginning to offer service bundles to enhance their business propositions and value-added services (VAS), such as smart home applications and communication services, to offset the low profits of commodity energy services. Many executives communicated that value-added services are becoming a key component of their business strategies, which they expressed must be supported by highly flexible and easily configured business processes and billing systems.
LogNet Billing delivers its Modern Billing strategy through its MaxBill solution. MaxBill features advanced multiple service capabilities, strong B2B partner management and a configurable workflow engine supported by a growing library of predefined best practice templates. The solution includes integrated modules covering CRM, product catalog, order management, billing, rating and self-service.
About LogNet Billing
LogNet Billing and our MaxBill solution turn billing, service delivery and customer experience management into competitive advantages that help service providers achieve their strategic objectives and grow their businesses. Our MaxBill solution and Modern Billing strategy enable service providers to offer attractive packages with automated service delivery, simplified customer support and transparent billing. Since 1996, the MaxBill solution has been helping communications, TV, content, utilities, financial, gaming and transportation service providers worldwide succeed in rapidly changing and highly competitive markets. For more information, please visit www.maxbill.com.
About Quindi Research
Quindi Research provides custom research and analyst services for organisations throughout the smart energy and wireless communications sectors. At the heart of what we do is understanding the impact of technology change on the world around us, and our publications and research help software vendors, equipment manufacturers, network operators, service providers and regulators identify and exploit the opportunities from the emergence of new technologies. Founded in 2012, Quindi Research is based in Cambridge, UK.