Cerillion Technologies, an innovative provider of next generation customer management systems, recently announced the completed implementation of its convergent CRM and billing solution for Spring Mobil, Sweden’s fourth GSM mobile license holder. Based on femtocell technology, Spring Mobil’s FMC service offers dedicated GSM networks to enterprise customers, enabling them to use a single GSM handset as an internal phone extension at work and as a standard mobile phone outside the office.
The Cerillion solution enables Spring Mobil’s sales and customer service staff to manage the complete order-to-cash lifecycle efficiently, while corporate end-users have the flexibility to administer their own services and virtual PBX using the online self-service interface. The system’s powerful rating engine and flexible mediation modules enable complex on-net and off-net calling scenarios to be turned into revenue generating services through configuration only.
Spring Mobil’s billing requirements are complex as calls made in the office are charged at different rates from those made outside. Cerillion’s CRM and billing solution streamlines these processes and accounts for differentiated tariffs and special discounts. The system’s online self-service module also empowers Spring Mobil’s clients to maintain their own services, helping to deliver very high customer satisfaction.
Established in 1999, Cerillion Technologies provides carrier-grade CRM & billing, interconnect, mediation and provisioning solutions to fixed, mobile, IP and convergent telecom operators worldwide. The Cerillion bundled component solution suite supports any deployment model: as an end-to-end pre-integrated business support system, managing the complete lifecycle of customers, products, services and revenues; in a mixed deployment, where selected modules may be replaced by 3rd party applications; or in a pure best-of-breed solution. The system is also fully operational as a complete managed service solution. Cerillion solutions deliver the business agility needed to respond quickly and effectively in a highly competitive environment. For more information, please visit www.cerillion.com.
Spring Mobil is the fourth GSM mobile license holder in Sweden and is pioneering an innovative new service model, which involves the replacement of traditional, PBX, office telephone systems with standard GSM technology. For more information, please visit http://www.springmobil.se/english/default.asp