Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today its Infinys [tm] Rating and Billing and Mediation software is now fully operational at Sri Lanka Telecom (SLT), supporting SLT’s customer base across all services. Colombo-based Sri Lanka Telecom is Sri Lanka’s premier telecommunication services provider with more than one million business and residential subscribers, providing domestic and international voice, Internet, and data services.

The implementation of Infinys was the largest IT project ever undertaken by SLT. As a result of the implementation of Convergys software, Sri Lanka Telecom is realizing new revenues, enhanced customer service, and a reduction in operational support system costs while quickly launching new products and services. Infinys enables true convergence and real-time marketing innovation while lowering total cost of ownership and reducing risk for service providers.

“The increase in subscribers, integration between provisioning and billing, along with the convergent capabilities of Infinys Rating and Billing have resulted in significant increases in revenue for us,” said Shuhei Anan, Chief Executive Officer of SLT. “In fact we are expecting to recoup our investment in Infinys within the first six months of operation.”

“SLT is fast becoming the hub of communications for South Asia, in part, because of Infinys and the improved managed operational environment,” said Convergys’ Jean-Hervé Jenn, President, International. “SLT’s new BSS environment will enable faster speed to market for the next generation of services and the capacity for SLT to respond quickly and effectively to customer demands.”

Convergys provided the following professional and consulting services to SLT:

* Business analysis and performance tuning services on Sri Lanka’s legacy systems and processes improving performance by a multiple of six
* Implementation and migration for over 1.2 million pre- and post-support customer services migrated to Infinys
* Managed operations creating best practices and operational stability
* Classroom and on-the-job training to more effectively manage billing operations
* Revenue assurance services reducing revenue leakage significantly increasing revenues
* Integration services integrating Infinys with third party order management and payment collection systems

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

About Sri Lanka Telecom
Sri Lanka Telecom (www.slt.lk) is one of the country’s most valuable blue-chip companies with an annual turnover in excess of Rs.30 billion. The group company has a customer base of over one million including multinational corporations, large and small companies, retail and domestic customers. Today with NTT of Japan as a strategic partner, SLT provides facilities and services to its customers, which are unmatched in scope. These services range from domestic and international voice, advance data transmission services which include internet services on leased lines, broadband [on ADSL] and dial up, data circuits, frame relay solutions, to IP based services such as IP-VPN, total solutions of combination of multiple services, satellite uplink services and mobile telephony through its fully owned subsidiary Mobitel. The company was also awarded a AAA (sri) rating by Fitch Ratings Lanka followed by a BB- international rating by Fitch International and Standard & Poor’s.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 69 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)