Polish multi-play operator, Vectra has recently chosen Comarch BSS for its core billing, customer management and self-service platform as well as for field force automation software.
Currently, the major challenges facing cable operators regarding BSS is the result of the huge number of products that have to be managed. As most cable operators are now operating in a multi-play model, they need to handle various types of services (cable, Internet, voice and mobile) in a consistent way and with the possibility to create bundles of multiple products.
In addition, multi-channel customer service requires a consistent product catalog that needs to be exposed to all sales channels, including CSR, self care and e-shop.
Comarch products being implemented at Vectra include Convergent Billing, Customer Management, Self Care, Central Product Manager, Billing Mediation and Field Service Management. All these products are a part of Comarch BSS Suite which is designed to support various types of operators – including fixed, cable and mobile – and is the answer to the requirements of modern multi-play operators.
Vectra Group (www.vectra.pl) is the second largest telecommunication cable operator in Poland. The company operates in 155 towns and cities and the number of its customers exceeds 773,000. VECTRA offer is analog and digital cable television, broadband internet access – traditional and mobile, and fixed telephony. Vectra has one of the most attractive on the market digital television offer for the whole family. Provides 148 television programs, including 16 in HD format. Other items that distinguish Vectra services, the internet access 128 Mb/s, independent television programs broadcast in 82 local cities, PVR HD and multiroom service. Vectra has 315,000 digital TV subscribers, 285,000 internet clients and 90,000 telephone subscribers.
Comarch is a global supplier of industry standard compliant IT products and services for the telecommunications industry. One of the company’s fundamental distinguishing features is its focus on the flexibility and configurability of its solutions, which are developed in-house and customized to suit the specific needs of its customers. Comarch solutions are business driven, and they are evolving based on customer demand. Since 1993, Comarch has accumulated a lot of experience and knowledge in the fields of designing, implementing, and integrating IT solutions. The company serves customers from four continents, and this client base includes some of the market’s largest players – such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany and Auchan Telecom France (MVNO). Comarch’s unique solutions allow operators to provide the highest quality of service to their customers, ensuring their satisfaction and continued patronage. The loyalty of Comarch’s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as the management of telecommunications networks and services. Comarch’s offer for the telecom industry is mainly aimed at Fixed, Cable and Broadband Operators, Wireless Operators, Wholesale Departments, MVNO/MVNE Operators and Satellite Service Providers.