Clarity, the award-winning provider of unified telecommunications solutions designed to simplify operations, recently announced that VIVACOM, Bulgaria’s leading telecom operator and fastest growing ADSL provider, has gone live with its Unified OSS platform in Plovdiv, southern Bulgaria.

Initially concentrating on VIVACOM’s fixed line networks, Clarity’s OSS solution will strengthen the operator’s competitiveness, whilst improving its flexibility and ability to adapt quickly to change. VIVACOM will also be able to reduce costs by increasing operational efficiency through SLA and KPI management. This allows VIVACOM to quantify the business improvement derived from its new OSS and to better identify where latent efficiency improvements can be made.

VIVACOM selected Clarity’s solution based on the platform’s proven ability to deliver a quality OSS within a challenging implementation deadline. Key to meeting these deployment timescales was Clarity’s pre-integrated suite, which provided much of the essential functionality required out-of-the-box, with minor configuration. The services include several of Clarity’s Unified OSS components, including:

• Inventory Manager – to provide unified inventory management for the access network
• Service Manager – to provide service provisioning and network activation
• Ticket Manager – to provide problem tracking, diagnostics, isolation, restoration and repair
• Field Service Manager – to schedule field-engineers for provisioning and problem resolution tasks

The next phase of the project is now underway rolling out the solution to all regions across Bulgaria.

Jon Newbery, Chief Executive Officer at Clarity, said: “Incumbent operators around the globe are increasingly under pressure from new competitors, who are able to exploit local loop unbundling to establish themselves in the market. As a result, it’s critical that service providers can adapt to market demands quickly, whilst focusing on service quality and the customer experience. Our solutions enable operators to do precisely that and can be deployed rapidly to get immediate business benefit, as well as reducing the total cost of operations in the longer term.”

“Clarity’s ability to deploy their Unified OSS in very short time-scales has enabled us to compete more aggressively in the Bulgarian market” said Erik Slooten, Director of IT at VIVACOM. “It will help us to maximise our market share through proven service quality and higher customer experience. Clarity’s solution is now established as the core of VIVACOM’s OSS and will provide the strategic platform for the operational support of our technology and product evolutions.”