Vivo has upgraded and expanded its use of Netcracker’s Service Management solution as part of the company’s large-scale digital transformation. This upgrade and expansion will enable Vivo to accelerate core mobile service delivery and management, ensuring speedy activation, provisioning and assurance for all B2B and B2C mobile services.

Vivo is the leading communications service provider in Brazil, delivering fixed-line and mobile voice, television and internet broadband services to approximately 97 million customers across the country.

Upgrading and expanding Netcracker’s Service Management solution is part of Vivo’s larger digital transformation and will enable Vivo to accelerate core mobile service delivery and management, ensuring speedy activation, provisioning and assurance. This expansion comes shortly after the announcement that Vivo extended its use of Netcracker’s Revenue Management solution.