VOSS Solutions has announced that in a recent, independent, Nemertes Research report: “The VOSS-4-UC product delivers greater overall savings for implementing and operating enterprise unified communications”.
The data for this report comes from Nemertes’ annual, enterprise UC industry research across nearly 300 organizations. Nemertes Research is the undisputed industry benchmark for independent quantitative research of Unified Communications and Collaboration (UCC) cost trends (i.e. no funding from vendors). The report, authored by Nemertes President Robin Gareiss, is entitled “Take Action to Reduce UCC Costs” and it covers all UC vendors plus many of the leading operational and performance monitoring management tools.
“Our research has validated quite compelling UCC operational cost savings when companies use expert, third-party management and monitoring tools. With operational management tools, the reason is clear: They automate functions companies had been performing manually,” Gareiss said. “Now, that automation is becoming even more crucial as UCC is becoming more complex and multi-faceted with hybrid architectures and numerous collaborative, communications, and enterprise apps being integrated together.”
The report finds that the average cost of UC implementation and operations, across all UC vendors, increased by 76% over last year’s numbers. This increase is attributed to the added complexity from the growing industry adoption of the latest UC applications. However, the same research showed that costs for those organizations using third party operational and performance monitoring management tools were, on average, 59% less than for those organizations operating their platforms manually, or with internal tools from UC application vendors.
Importantly, the research also shows that companies using third party UC management tools also achieved a 34% higher level of end-user adoption of the UC applications. This is attributed to the fact that IT staff are not replaced by UC management tools, but rather their increased staff productivity allows them to focus on critical areas such as user adoption.